Customer Support

4 days ago

Koramangala Bengaluru Karnataka, India Shades of Spring Full time

**Job Title: Customer Support**

**Location**: Bangalore
**Experience**: Minimum 1 year in customer support or related roles
**Employment Type**: Full-time

**About Shades of Spring**

Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products.

**Job Summary**

**Key Responsibilities**
- **Team Management**: Lead, mentor, and manage the customer support team to ensure high performance and efficiency.
- **Escalation Handling**: Manage and resolve escalated customer complaints professionally and efficiently.
- **Process Improvement**: Identify areas for improvement in customer service operations and implement best practices.
- **Performance Monitoring**: Track and analyze key customer service metrics, ensuring SLAs and KPIs are met.
- **Collaboration**: Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience.
- **Feedback & Reporting**: Gather customer feedback, generate reports, and provide insights for decision-making.

**Key Skills & Qualifications**
- Minimum 1 year of experience in customer support or a related field.
- Prior experience in team leadership or supervisory roles is preferred.
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations and customer escalations.
- Strong problem-solving and decision-making skills.
- Passion for customer satisfaction and process excellence.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer support: 1 year (required)

Work Location: In person

Application Deadline: 08/03/2025
Expected Start Date: 10/03/2025

  • International Voice/ Nonvoice Support

    2 weeks ago

    Bellandur, Bengaluru, Karnataka, India Customer support services Full time

    **Job Title: International Customer Support Specialist (Chat & Voice)** **Job Summary**: **Key Responsibilities**: - **Problem Resolution**: Diagnose and troubleshoot a wide range of customer problems, including technical issues, billing inquiries, product questions, and service-related concerns. - **Product Knowledge**: Develop and maintain a deep...

  • Customer Support

    5 days ago

    Koramangala, Bengaluru, Karnataka, India Shades of Spring Full time

    **Job Title: Customer Support** **Location**: Bangalore **Experience**: Minimum 1 year in customer support or related roles **Employment Type**: Full-time **About Shades of Spring** Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering...

  • Customer Support

    7 days ago

    Koramangala, Bengaluru, Karnataka, India Shades of Spring Full time

    **Job Title: Customer Support** **Location**: Bangalore **Experience**: Minimum 1 year in customer support or related roles **Employment Type**: Full-time **About Shades of Spring** Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering...

  • Customer Support

    2 weeks ago

    Koramangala, Bengaluru, Karnataka, India Shades of Spring Full time

    **Job Title: Customer Support** **Location**: Bangalore **Experience**: Minimum 1 year in customer support or related roles **Employment Type**: Full-time **About Shades of Spring** Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering...

  • Customer Support

    1 week ago

    Koramangala, Bengaluru, Karnataka, India PropertyAngel Management Pvt Ltd Full time

    **Job Title**: Customer Support Executive / Customer Delight Executive **About PropertyAngel**: PropertyAngel is a leading proptech company based in Bangalore, recognized as a top-tier O2O second landlord platform. Since our incorporation in November 2014, we have managed assets worth over Rs. 2000 crores, achieved an occupancy rate of over 95%, and...

  • Customer Support

    1 week ago

    Koramangala, Bengaluru, Karnataka, India PropertyAngel Management Pvt Ltd Full time

    **Job Title**: Customer Support Executive / Customer Delight Executive **About PropertyAngel**: PropertyAngel is a leading proptech company based in Bangalore, recognized as a top-tier O2O second landlord platform. Since our incorporation in November 2014, we have managed assets worth over Rs. 2000 crores, achieved an occupancy rate of over 95%, and...

  • Customer Support

    6 days ago

    Koramangala, Karnataka, India Shades of Spring Full time ₹ 31,50,000 - ₹ 37,80,000 per year

    Job Title: Customer SupportLocation: BangaloreExperience: Minimum 1 year in customer support or related rolesEmployment Type: Full-timeAbout Shades of SpringShades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - Startek Ageis BPO Process: - Phone Pe(Voice ) Qualification: - Graduates Languages: - English and Hindi Experinece: - 0-1 Years of Exerinece in BPO Shifts: - Rotational Shift Female: - 7AM - 8PM Male: - 7AM - 12AM Salary: - 23,000/- CTC + Quarterly Bonus 3,894 Location: - Shivaji Nagar Pay: ₹23,000.00 per...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name: - ONE POINT ONE SOLUTIONS Languages: - English + Hindi Qualification: - Graduation manadatory Salary: - 35K + Incentives Experience: - only in B2B Sales Working Days: - 6 Days of Working (Sunday fixed holiday) Timings: - 9:00 Am - 6:00 PM Location: - Near Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...

  • Customer Support Executive

    2 weeks ago

    Koramangala, Bengaluru, Karnataka, India Shades of Spring Full time

    **Job Title: Customer Support Executive** **Location**: Bangalore **Experience**: Minimum 1 year in customer support or related roles **Employment Type**: Full-time **About Shades of Spring** Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in...