Customer Support Executive

1 week ago

Koramangala Bengaluru Karnataka, India PropertyAngel Management Pvt Ltd Full time

**Job Title**: Customer Support Executive
**Company**: PropertyAngel Management Pvt. Ltd.
**Location**: Koramangala, Bangalore
**Experience**: 1-3 years
**Position Type**: Full-time, On-site (Monday to Saturday, 10:30 AM to 7:00 PM)

**About Us**:
PropertyAngel is a leading PropTech company based in Bangalore, specializing in housing asset management. Since 2014, we have managed over ₹2,000 crores in assets with a stellar 95%+ occupancy rate and a 100% on-time rent distribution record. Our mission is to simplify and secure real estate management with innovation and excellence.

**Job Overview**:
**Key Responsibilities**:

- Respond promptly and professionally to customer inquiries.
- Resolve escalated and complex customer concerns effectively.
- Mentor and guide junior team members to enhance their performance.
- Collaborate with internal teams to resolve issues and improve processes.
- Maintain accurate records of customer interactions in the CRM system.
- Monitor customer service metrics and recommend improvements.
- Stay updated on company services and policies to provide accurate assistance.

**Qualifications**:

- Bachelor’s degree in any field.
- 1-3 years of experience in customer support or related roles.
- Excellent verbal and written communication skills in English.
- Familiarity with CRM tools and customer support software.
- Strong multitasking, time management, and problem-solving skills.
- A customer-focused, proactive attitude.

**What We Offer**:

- Competitive salary: ₹20,000 - ₹35,000/month (up to ₹4 LPA, negotiable based on experience).
- Benefits: Health insurance, life insurance, provident fund, and cell phone reimbursement.
- Paid time off and company holidays.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.

**Note**:
**How to Apply**:
If you are passionate about customer service and want to grow with a progressive organization, we’d love to hear from you

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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