Microsoft O365 Technologist

1 day ago

Bengaluru, India Tech Hub PS Full time

**Microsoft O365 Technologist - Microsoft Teams (Premier Support)**

**Position Overview**

The Microsoft Senior Technologist is responsible for providing technical leadership and support within the Zones Microsoft Advanced Solution Center. The primary duties will include but are not limited to: technical advisement and leadership of Microsoft Teams and troubleshooting and solving complex O365 issues. Exceptional customer service skills and a drive to partner with the Zones team in achieving excellence for both internal and external customers are required.

**Key Responsibilities**

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The **Microsoft Senior Technologist** is primarily responsible for:

- Define, implement, and manage organization wide policies on:

- Troubleshooting and solving Microsoft Teams and related issues.
- Research and solve complex technical issues related to Microsoft Teams and infrastructure integration with strategic customers
- Managing customer expectations and setting realistic timeframes
- Establish and maintain a positive and productive relationship with operational leadership and staff

Required Experience:

- In depth knowledge of Office 365 along with experience helping others troubleshoot moderate to complex problems
- 3-5 years hands-on infrastructure experience, including Microsoft Teams
- Familiarity and working knowledge of Windows platform
- Familiarity with creating and maintaining Virtual Machines
- Familiarity and some level of working knowledge of database platforms
- Has experienced project failures and learned from them
- Excellent interpersonal and written & oral communication skills
- Strong team player and enjoys helping/supporting co-workers
- Strong analytical and problem-solving skills
- Self-motivated
- Capable of working independently
- Ability to work within tight schedules and budget

**Salary**: ₹420,000.00 - ₹480,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Morning shift
- Night shift
- Rotational shift

**Experience**:

- total work: 2 years (required)

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