Lead System Admin

7 days ago

Bengaluru, Karnataka, India CIRCANA Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Office 365 Technical Lead

Location Bangalore

Education Graduate (BE, B. Tech., BCA, B.Sc.) in any computer-science related field

Industry ITO/Managed Services (ITSM)

Job Description

This position will involve providing day-to-day technical support to onsite and offsite teams on issues related to Microsoft Office 365.

The individual will be part of a team that is responsible for support, administration, monitoring, troubleshooting and participating in various projects to enhance service and productivity.

Roles, Skills, and Responsibilities

Technical Expertise:

  • Strong knowledge of Microsoft 365 (O365), Exchange, and Active Directory
  • Skilled in troubleshooting and configuring O365, Exchange, and AD environments
  • Strong knowledge of Exchange Server 2019 and Upgrade and patching.
  • Proficient in Azure AD Connect and resolving sync errors
  • Hands-on experience with Azure SSO, App Registration, and Conditional Access
  • Solid understanding of Microsoft Teams functionality and support
  • Basic understanding of Azure cloud and O365 integrations
  • Basic understanding of Azure Automation.
  • Expertise in resolving issues related to:
  • Mail delivery and flow
  • SSO sign-in failures
  • SSO certificate renewal
  • Azure application connectivity
  • API permission management
  • Strong working knowledge of Microsoft office and issues
  • Experience with on-premises Exchange mail relay and administration
  • Basic understanding of Microsoft Intune policies and device management
  • Familiarity with SharePoint and mobile technologies like BES/ActiveSync

Operational Excellence:

  • Proactively monitor metrics and drive continuous improvement
  • Handle Severity 1, 2, and 3 tickets within defined SLAs
  • Deliver effective technical solutions and root cause analysis
  • Ensure quality and process compliance in all tasks

Daily activities:

  • Respond proactively to escalation emails and critical support requests
  • Participate in troubleshooting sessions for major issues and outages
  • Actively work on assigned projects and provide regular status updates.
  • Follow the change management process, including preparing and securing Change Request (CR) approvals
  • Provide technical assistance and solutions for application-related requirements
  • Implement approved changes, perform testing, and monitor service performance
  • Collaborate effectively with cross-functional teams to resolve complex issues
  • Prepare and deliver presentations to business leaders and stakeholders
  • Maintain a strong commitment to delivering high-quality support and customer service

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