
Associate System Admin
1 day ago
Job Title: Associate System Admin
Job Location: Bangalore
Shift Timings: 10:00 am IST to 7:00 pm IST
Roles and Responsibilities:
Desktop Support
- Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007
- And any other authorized desktop applications.
- Install, upgrade, support and troubleshoot for printers, computer hardware and any Other authorized peripheral equipment.
- Performs general preventative maintenance tasks on computers, laptops, printers And any other authorized peripheral equipment.
- Performs work in compliance within specified warranty requirements.
- Identify requirements of equipments and parts to support faulty Desktop, Laptop, and Server & UPS.
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member
- Develop trends by monitoring and analyzing incoming calls, problems and support requests
System/Application/Network Support / Vendor co-ordination
- Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/2008
- Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.
- Install, upgrade, support and troubleshoot Web application / Server – Client related problems running in organization like job portal, Collabera App, Hire craft etc..
- Interact with numerous computer platforms in a multi-layered client server Environment.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and Administrative systems.
- Diagnose and quickly resolve a wide range of Windows applications and networking
- Problems to help minimize downtime.
- Troubleshooting network connectivity in a LAN/WAN environment.
- Ticketing logging and coordinating for vendor support.
- When the restoration is beyond the scope of the Desktop Support Administrator the
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