Customer Service Assistant

2 days ago

Jaipur Rajasthan, India 10x Growth Accelerator Full time

**Position**: Customer Success Associate
**Work Mode**: Work From Office
**Location**: Mansarovar, Jaipur
**Number of Positions**: 20

**Important Update**

**-------------------------------------------------------**
**Answering the interview call is essential. If you can't commit, please don't apply.**

**You will receive a brief interview call within 3-5 days, so please stay alert.**

**If selected, you must attend a WALK-IN interview in Jaipur -mansarover**

**Proficient or Excellent English & Confidence Required**
--------------------------------------------------------------
- **Job Description - Customer Success Associate (International Process)**

**Job Overview**:
We are seeking motivated and customer-focused professionals to join our **Customer Success Team**. As a **Customer Success Associate**, you will be responsible for handling customer queries, ensuring customer satisfaction, and providing high-quality support in an international process.

**Key Responsibilities**:

- Deliver exceptional customer service while maintaining professionalism and empathy.
- Ensure a high **Customer Satisfaction Score (CSAT)** by providing accurate and timely solutions.
- Follow process guidelines and meet performance targets.
- Work collaboratively with team members to improve customer experience.
- Maintain records of customer interactions and transactions.

**Required Skills & Qualifications**:

- **Education**: Graduates and undergraduates are eligible.
- **Experience**: Minimum **six months of experience** in a **customer support role**.
- **Communication**: Strong verbal and written communication skills in English.
- **Flexibility**:

- Rotational shifts (5.5 working days per week).
- Rotational week off.
- **Work Environment**: Work from office - Mansarovar, Jaipur.

**Salary & Benefits**:

- **Salary**: Up to **₹30,000 CTC**.
- **Travel Benefits**:

- Female employees will receive **cab facility** during night shifts.
- Male employees will receive a **₹180 travel allowance** for night shifts.

**Interview Process**:

- HR Round
- Operations Round
- Client Round

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

**Location**:

- Jaipur, Rajasthan (required)

Work Location: In person

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