Customer Support Executive

23 hours ago

Mansarovar Jaipur Rajasthan, India Cubnet Service Full time

_**Job Post : Customer Support Executive**_

Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
- Resolve customer complaints in a timely and professional manner
- Monitor customer feedback and provide recommendations for improvement
- Follow Quality Assurance & compliance guidelines.
- Location:Sitapura/Mansarovar
- Shift timings: Rotational Shifts
- Working Days: 05 Days (Rotational)
- Weekly Offs: 02 Days (Rotational)

**PERKS & BENEFITS**
- Incentives: Performance Based
- PF & Medical Benefits

**ELIGIBILITY CRITERIA**
- Bachelor’s degree in any field
- Excellent written and verbal communication skills
- Applicant should be comfortable with night shifts and WFO

**REQUIRED SKILLS**
- Excellent communication skills (verbal & written)
- Knowledge of customer service principles and practices
- Excellent customer service skills
- Ability to multitask and prioritize tasks
- Ability to work independently and as part of a team

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Provident Fund

Ability to commute/relocate:

- Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

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