Customer Service Assistant

5 days ago

Jaipur Rajasthan, India Sembark Full time

**Job Description: Customer Success Associate**

**Company Overview**:
We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. developed a game-changing Saas platform for tour operators and destination management companies (DMCs), offering cutting-edge tools to streamline internal tasks and tour operations with enhanced customer experiences.

Our innovative tools slash turnaround time by 80%, unleashing 40% greater operational productivity, and 90% on-time payments.

We are a bootstrapped, profitable startup based out of Jaipur, India. You can visit our website to learn more about us. We are a bunch of serial entrepreneurs out of IIT Kanpur & NIT Kurukshetra.

**Position**: Customer Success Associate

**Location**: Jaipur

**Job Type**: Full-time and Work from Office

**Responsibilities**:

- Client Onboarding & Implementation
- Manage the initial onboarding process for new clients.
- Assist, gather and prepare client data for software setup and configuration.
- Assist clients with initial system setup and customization.
- Training & Client Enablement
- Conduct group and one-on-one training sessions via Google Meet.
- Develop onboarding materials, including checklists and walkthroughs.
- Ensure clients complete key onboarding milestones and understand core features.
- Customer Success & Support Transition
- Monitor client progress and proactively address challenges.
- Ensure a smooth handover to the Technical Support Team post-onboarding.
- Identify common onboarding pain points and suggest improvements.

**Requirements**:

- Strong verbal and written communication skills.
- Patience and a customer-centric attitude.
- Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools and CRM systems.
- Ability to travel for client support when necessary.
- Previous experience in customer support or a related field is a plus.

**Benefits**:

- Competitive salary and benefits package.
- Comprehensive training and development programs.
- A supportive and collaborative work environment.
- Opportunities for career growth within the company.

Join us at Sembark Tech and be a part of a dynamic team dedicated to transforming the travel industry

**Job Types**: Full-time, Permanent

Pay: ₹10,736.98 - ₹33,862.30 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9535568788

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