Customer Service Assistant

24 hours ago

Jaipur Rajasthan, India Sembark Full time

**Job Description: Customer Success Associate**

**Company Overview**:
We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. developed a game-changing Saas platform for tour operators and destination management companies (DMCs), offering cutting-edge tools to streamline internal tasks and tour operations with enhanced customer experiences.

Our innovative tools slash turnaround time by 80%, unleashing 40% greater operational productivity, and 90% on-time payments.

We are a bootstrapped, profitable startup based out of Jaipur, India. You can visit our website to learn more about us. We are a bunch of serial entrepreneurs out of IIT Kanpur & NIT Kurukshetra.

**Position**: Customer Success Associate

**Location**: Jaipur

**Job Type**: Full-time and Work from Office

**Responsibilities**:

- Client Onboarding & Implementation
- Manage the initial onboarding process for new clients.
- Assist, gather and prepare client data for software setup and configuration.
- Assist clients with initial system setup and customization.
- Training & Client Enablement
- Conduct group and one-on-one training sessions via Google Meet.
- Develop onboarding materials, including checklists and walkthroughs.
- Ensure clients complete key onboarding milestones and understand core features.
- Customer Success & Support Transition
- Monitor client progress and proactively address challenges.
- Ensure a smooth handover to the Technical Support Team post-onboarding.
- Identify common onboarding pain points and suggest improvements.

**Requirements**:

- Strong verbal and written communication skills.
- Patience and a customer-centric attitude.
- Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools and CRM systems.
- Ability to travel for client support when necessary.
- Previous experience in customer support or a related field is a plus.

**Benefits**:

- Competitive salary and benefits package.
- Comprehensive training and development programs.
- A supportive and collaborative work environment.
- Opportunities for career growth within the company.

Join us at Sembark Tech and be a part of a dynamic team dedicated to transforming the travel industry

**Job Types**: Full-time, Permanent

Pay: ₹10,736.98 - ₹33,862.30 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9535568788

  • Customer Service Associate

    1 week ago

    Jaipur, Rajasthan, India Cubnet Service Full time

    **Urgent hiring for International Process** **Role Description**: - **The role involves providing technical assistance and support to customers, troubleshooting technical issues, and ensuring customer satisfaction through excellent service delivery.**: - **Strong problem-solving skills and attention to detail**: - **Excellent communication and customer...

  • Customer Service Representative

    1 week ago

    Jaipur, Rajasthan, India Jobdunia service private limited Full time

    Hiring for customer care executives and Technical support executives Location: Jaipur Experience and fresher both can apply 5.5 days working with rotational week offs Require good english 12th or above can apply Work from office **Job Types**: Full-time, Fresher Pay: ₹30,000.00 - ₹37,000.00 per month **Benefits**: - Provident Fund Schedule: -...

  • Customer Assistant

    23 hours ago

    Jaipur, Rajasthan, India Eat Better Ventures Pvt Ltd Full time

    **Responsibilities** - Responding to customer inquiries and providing accurate information about our products and services. - Troubleshooting and resolving customer issues in a timely and efficient manner. - Assisting with order processing, including handling customer returns and exchanges. - Maintaining and updating customer records in our database. -...

  • Customer Service Assistant

    3 days ago

    Jaipur, Rajasthan, India Sumeru Inc Full time

    **Hiring for Customer Service Representative** **Jaipur Location** - Excellent Communication Skills+ Basic tech knowledge - Graduation Mandatory - 5 Days Working - Rotational Shifts - Salary - 30K CTC To 32K CTC - Location - Mansarovar, Jaipur Pay: ₹30,000.00 - ₹32,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational...

  • Customer Service Assistant

    3 days ago

    Jaipur, Rajasthan, India Sumeru Inc Full time

    **Hiring for Customer Service Representative** **Jaipur Location** - Excellent Communication Skills+ Basic tech knowledge - Graduation Mandatory - 5 Days Working - Rotational Shifts - Salary - 30K CTC To 32K CTC - Location - Mansarovar, Jaipur **Job Types**: Full-time, Permanent Pay: ₹30,000.00 - ₹32,000.00 per month **Benefits**: - Provident...

  • Customer Support Executive

    24 hours ago

    Mansarovar, Jaipur, Rajasthan, India Cubnet Service Full time

    _**Job Post : Customer Support Executive**_ Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers. - Resolve customer complaints in a timely and professional manner - Monitor customer feedback and provide recommendations for improvement - Follow Quality Assurance &...

  • Customer Service Representative

    3 days ago

    Jaipur, Rajasthan, India Vaibhav Global Limited Full time

    As a Call Center Associate, you will be responsible for providing exceptional customer service to our global retail channels. Your primary role will involve handling calls, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Requirement and Skills: - High school diploma or equivalent. - Proven experience in a...

  • Customer Service Representative

    1 week ago

    Jaipur, Rajasthan, India Champions Studio Full time

    **Job Opportunity**: Customer Service Representative **About Champions**:We are a premium kids club facility located in the vibrant city of Jaipur, where kids can not only have fun, but also learn, grow and develop in a safe and nurturing environment. At Champions, we believe that every child is a little champion in their own right and we are here to help...

  • Customer Service Assistant

    4 days ago

    Mansarovar, Jaipur, Rajasthan, India ONIQ SERVICES PRIVATE LIMITED Full time

    PURPOSE OF POSITION PRIMARY DUTIES AND RESPONSIBILITIES - Follow procedures methodically to accurately respond to customers on Call. - Provide quotes and information to customers related to their product. - Provide information including Delivery time and other quires related to product. - Fulfill invoice requests on purchased products. ELIGIBILITY - Should...

  • Customer Service Representative

    1 week ago

    Jaipur, Rajasthan, India Cubnet Services Full time

    **Role Description**: - **The role involves providing non-technical assistance and support to customers, and ensuring customer satisfaction through excellent service delivery.** **Qualifications**: - **Strong problem-solving skills and attention to detail**: - **Excellent communication and customer service skills**: - **Experience in customer support or...