Customer Service Assistant- Jaipur
15 hours ago
**Position**: Customer Success Associate
(International Process)
**Work Mode**:
- Work From Office
**Location**:
- Mansarovar, Jaipur
**Key Responsibilities**:
- Handle customer queries efficiently and provide resolutions in a professional manner.
- Maintain high levels of customer satisfaction by ensuring timely and accurate responses.
- Utilize **Zendesk software** for back-office tasks and customer interaction.
- Collaborate with team members to improve processes and enhance customer experience.
**Skillset Required**:
- Excellent communication skills in English (verbal and written).
- Proficiency in Zendesk software with at least **6 months of prior experience**.
- Strong problem-solving skills and attention to detail.
**Qualifications**:
- Open to **graduates** and **undergraduates**.
**Interview Process**:
- HR Round
- Operations Round
- Client Round
**Work Schedule**:
- **Working Days**: 5.5 days per week
- **Week Off**: Rotational
- **Shifts**: Rotational shifts
- **Travel Assistance**:
- Females: Cab facility during night shifts.
- Males: ₹180 travel allowance.
**Compensation & Benefits**:
- Salary: Up to **₹25,000 CTC**:
- Additional travel benefits as mentioned.
- Ability to work in a dynamic, fast-paced environment.
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (required)
- back office: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 6370721310
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