Customer Care Executive

1 week ago

Jaipur Rajasthan, India Aachho Jaipur Pvt Ltd Full time

As a Customer Care Executive, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless and satisfying experience across all touchpoints. This role requires excellent communication skills, empathy, and a proactive approach to problem-solving. You will also use our CRM system to document customer interactions, manage cases, and ensure efficient handling of customer requests.

**Key Responsibilities**:

- **Order Management**: Assist customers with order-related questions, including tracking, order modifications, cancellations, and refunds.
- **Issue Resolution**: Investigate and resolve customer issues related to product quality, shipping, billing, and more, ensuring a satisfactory outcome for the customer.
- **CRM Management**: Use the CRM system to log interactions, track customer cases, and ensure accurate documentation of all customer support activities.
- **Feedback Handling**: Collect, document, and escalate customer feedback to relevant departments to improve our products and services.
- **Knowledge Management**: Maintain up-to-date knowledge of product offerings, policies, and procedures to provide accurate information to customers.
- **Cross-Platform Support**: Provide customer service across platforms including social media (Instagram, LinkedIn) and review platforms (Judge.me).
- **Follow-Up**: Conduct follow-up communication to ensure that all customer issues are resolved fully and to the customer’s satisfaction.

**Requirements**:

- Proficiency in using CRM software to manage customer interactions and cases.
- Excellent written and verbal English communication skills.
- Strong problem-solving skills with a customer-first approach.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with social media and review platforms is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Morning shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you willing to commute to Sitapura, Jaipur Location?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Jaipur, Rajasthan (required)

Work Location: In person

Expected Start Date: 16/05/2025

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India Girnar Care Full time ₹ 14,000 - ₹ 25,000 per year

    **Job Title: Customer care executive (CCE)Company: Girnar CareLocation: jagatpura JTM mall JaipurJob Type: Full-TimeShift: Day shiftSalary - depending on the interview 14 k - 25 k CTCExperience Required: 0–3 yearsEducation: 12th Pass / Graduate / UndergraduateCompany Description**Girnar Care is dedicated to achieving customer satisfaction and excellence....

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India Webrocks Full time

    **Job openings for customer care executive in jaipur**: Home **›**Current Jobs **›** Job openings for customer care executive in jaipur - Customer Care ExecutiveJaipur Location:Jaipur - Experience- 0 - 1 Years- Salary- 1 Lac 25 Thousand To 2 Lac 50 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Key Skills- Customer Care Executive...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India HR Executive Hub Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Care Executive

    3 days ago

    Jaipur, Rajasthan, India One clickk solution Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our valued customers. You will be the primary point of contact for addressing customer inquiries, resolving issues, and ensuring...

  • Customer Care Executive

    3 days ago

    Jaipur, Rajasthan, India One Clickk Solution Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support to our valued customers. You will be the primary point of contact for addressing customer inquiries, resolving issues, and ensuring...

  • Customer Care Executive

    1 day ago

    Jaipur, Rajasthan, India Triedge Solutions Full time

    Position : Customer Care Executive **JOB ROLE**: - **Good communication skills required.** **Job Types**: Full-time, Fresher Pay: ₹23,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In person

  • Customer Care Executive

    1 day ago

    Jaipur, Rajasthan, India Happy staffers Global Servicess Full time

    **Job Title**: Customer Care Executive **Type**: Full-time | 6 Days | 9-hr Day Shift **Salary**: Up to ₹30,000 + PF, Insurance, Incentives We are looking for Customer Care Executives to manage **150-200 outbound calls daily** for lead generation and customer support. Responsibilities include handling queries, qualifying prospects, and updating CRM...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India Happy staffers Global Servicess Full time

    **Job Title**: Customer Care Executive **Type**: Full-time | 6 Days | 9-hr Day Shift **Salary**: Up to ₹30,000 + PF, Insurance, Incentives Hiring **Customer Care Executives** to handle **150-200 outbound calls daily for lead generation and support. Tasks include prospect qualification, query handling, and CRM updates.**_**No sales...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India NDTH Energy Full time

    **Job Title: Customer Care Executive** **Location: Jaipur** **Job Summary**: **Key Responsibilities**: - Issue Resolution: Resolve customer complaints and concerns efficiently, escalating complex issues to senior teams when necessary. - Product Knowledge: Maintain thorough knowledge of loan and credit card products, services, and policies to effectively...

  • Customer Care Executive

    3 days ago

    Jaipur, Rajasthan, India Good Vibes Placement Services Full time

    **Designation - Customer Care Executive** - Excellent Communication Skills+ Basic tech knowledge - Graduation Mandatory - 5 Days Working - Rotational Shifts - Salary - 30K CTC To 32K CTC - Location - Mansarovar, Jaipur Pay: ₹30,000.00 - ₹32,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Performance...