Customer Care Executive

6 days ago

Jaipur Rajasthan, India Aachho Jaipur Pvt Ltd Full time

As a Customer Care Executive, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless and satisfying experience across all touchpoints. This role requires excellent communication skills, empathy, and a proactive approach to problem-solving. You will also use our CRM system to document customer interactions, manage cases, and ensure efficient handling of customer requests.

**Key Responsibilities**:

- **Order Management**: Assist customers with order-related questions, including tracking, order modifications, cancellations, and refunds.
- **Issue Resolution**: Investigate and resolve customer issues related to product quality, shipping, billing, and more, ensuring a satisfactory outcome for the customer.
- **CRM Management**: Use the CRM system to log interactions, track customer cases, and ensure accurate documentation of all customer support activities.
- **Feedback Handling**: Collect, document, and escalate customer feedback to relevant departments to improve our products and services.
- **Knowledge Management**: Maintain up-to-date knowledge of product offerings, policies, and procedures to provide accurate information to customers.
- **Cross-Platform Support**: Provide customer service across platforms including social media (Instagram, LinkedIn) and review platforms (Judge.me).
- **Follow-Up**: Conduct follow-up communication to ensure that all customer issues are resolved fully and to the customer’s satisfaction.

**Requirements**:

- Proficiency in using CRM software to manage customer interactions and cases.
- Excellent written and verbal English communication skills.
- Strong problem-solving skills with a customer-first approach.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with social media and review platforms is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Morning shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you willing to commute to Sitapura, Jaipur Location?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Jaipur, Rajasthan (required)

Work Location: In person

Expected Start Date: 16/05/2025

  • Customer Care Executive

    6 days ago

    Jaipur, Rajasthan, India Webrocks Full time

    **Job openings for customer care executive in jaipur**: Home **›**Current Jobs **›** Job openings for customer care executive in jaipur - Customer Care ExecutiveJaipur Location:Jaipur - Experience- 0 - 1 Years- Salary- 1 Lac 25 Thousand To 2 Lac 50 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Key Skills- Customer Care Executive...

  • Customer Care Executive

    6 days ago

    Jaipur, Rajasthan, India HR Executive Hub Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India Happy staffers Global Servicess Full time

    **Job Title**: Customer Care Executive **Type**: Full-time | 6 Days | Day Shift (9 hrs) **Salary**: Up to ₹30,000 + PF, Insurance, Incentives We are hiring **Customer Care Executives** to **manage 150-200 outbound calls/day for lead generation and customer support. Work involves qualifying prospects, handling customer queries, updating CRM, and ensuring a...

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India ResoPro Services Full time

    Position - Customer Care Executive Location - Jaipur near Vivek Vihar metro station Qualifications - 10 +2 will work Freshers can apply. (Excellent English Communication is required) Salary -13-18 K CTC Skills - Fluent English required, good thought process, Knowledge about Customer care(If have), Clear voice pitch. - No Cab facility. - 6 Days...

  • Customer Care Executive

    9 hours ago

    Jaipur, Rajasthan, India Vibrant Training & Placement Full time

    Exciting Opportunity: Customer Care Executive Join our international team in Jaipur! We're looking for talented individuals with excellent communication skills to fill the role of Customer Care Executive. Position: Customer Care Executive Process: International (UK/US shift) Shift: Rotational Working Days: 5.5 days a week Week Offs: Rotational Location:...

  • Customer Care Executive

    9 hours ago

    Jaipur, Rajasthan, India ResoPro Services Full time

    Position - Customer Care Executive Location - Jaipur near Vivek Vihar metro station Qualifications - 10 +2 will work Freshers can apply. (Excellent English Communication is required) Salary -13-18 K CTC Skills - Fluent English required, good thought process, Knowledge about Customer care(If have), Clear voice pitch. - No Cab facility. - 6 Days...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India Happy staffers Global Servicess Full time

    **Job Title**: Customer Care Executive **Type**: Full-time | 6 Days | 9-hr Day Shift **Salary**: Up to ₹30,000 + PF, Insurance, Incentives Hiring **Customer Care Executives** to handle **150-200 outbound calls daily for lead generation and support. Tasks include prospect qualification, query handling, and CRM updates.**_**No sales...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India NDTH Energy Full time

    **Job Title: Customer Care Executive** **Location: Jaipur** **Job Summary**: **Key Responsibilities**: - Issue Resolution: Resolve customer complaints and concerns efficiently, escalating complex issues to senior teams when necessary. - Product Knowledge: Maintain thorough knowledge of loan and credit card products, services, and policies to effectively...

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India Offical One Clickk Solution Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive for our international process. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients across the globe. This is a great opportunity for someone with excellent communication skills, a positive...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India Eat Better Ventures Pvt Ltd Full time

    **Key Responsibilities**: - Identify and assess customers' needs to achieve satisfaction. - Resolve product or service-related issues by providing appropriate solutions and alternatives. - Keep accurate records of customer interactions and transactions. - Follow communication procedures, guidelines, and policies. - Maintain a positive, empathetic, and...