Customer Care Executive
13 hours ago
**Job Title: Customer Care Executive**
**Location: Jaipur**
**Job Summary**:
**Key Responsibilities**:
- Issue Resolution: Resolve customer complaints and concerns efficiently, escalating complex issues to senior teams when necessary.
- Product Knowledge: Maintain thorough knowledge of loan and credit card products, services, and policies to effectively address customer queries.
- Data Management: Update and manage customer records in the CRM system, ensuring data accuracy and confidentiality.
- Collaboration: Work with internal teams to address customer needs, resolve issues, and improve overall customer experience.
- Performance Metrics: Meet or exceed customer service performance metrics and targets, ensuring high-quality service delivery.
**Qualifications**:
- Education**: Bachelor's degree in any discipline, preferably in Business, Communication, or a related field.
**- Experience**:Minimum 2-3 years of experience in customer care, preferably in the loan and credit card industry.**
**Skills**:
- Excellent verbal and written communication skills
- Strong problem-solving and analytical skills
- Proficiency in CRM software and Microsoft Office
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
**Preferred Qualifications**:
- Experience in handling customer complaints and reclamations
- Knowledge of financial products, services, and policies
- Familiarity with banking or financial industry regulations
- Certification in customer service or a related field is a plus
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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