Voice Process

3 days ago

Gandhinagar, India Etech Global Services Full time

**What We Offer**:

- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

**What You’ll Be Doing**:

- Understand the customer’s reason to contact and attempt to provide a solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding a suitable solution.
- Gather all required information while working on the customer’s reason to contact and update tickets based on the communication or escalate the same to the concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.

**What We Expect You to Have**:

- Any stream 12th Standard pass-out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Location**:

- Gandhinagar, Gujarat (preferred)

Work Location: In person

**Speak with the employer**
+91 7862941946

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