Customer Service Executive

6 days ago

Mohali, India i3synergist Full time

Preferred Experience: 1-5 years

Shift Timings: USA EST/PST, 5 Days Working

Office Location: i3Synergist, D-199, 6th floor, Phase 8B, Industrial Area, Mohali 160055 (Near Medpark Hospital)

Key Job Accountabilities:

- USA Voice Process Position.
- Must have excellent English communication skills, both verbal and written, with a pleasing and professional demeanor.
- Explain billing statements, insurance claims, and any discrepancies to patients in a clear and understandable manner.
- Provide compassionate customer service by addressing patient concerns, questions, and complaints regarding billing issues.
- Verify patient demographic and insurance information to ensure accuracy in billing and reimbursement processes.
- Collaborate with medical billing specialists and insurance companies to resolve billing discrepancies and claims denials.
- Document all patient interactions, payment arrangements, and billing inquiries accurately in the billing system.
- Follow up with patients regarding payment commitments, overdue accounts, and past-due balances.
- Educate patients on available financial assistance programs, payment plans, and eligibility criteria.
- Adhere to all HIPAA regulations and always maintain patient confidentiality.
- Bachelor’s degree or Diploma or related field preferred.
- Proven experience in customer service/ customer handling.
- Proficiency in using computer systems, electronic medical records (EMR), and billing software.
- Knowledge of medical terminology, insurance claims processes, and billing procedures preferred.

**Benefits**:

- Provident Fund
- Cab Facility (For Females working in Night Shifts)

Shift Timing:

- Evening Shift, 6:30 pm - 3:30 pm

**Language**:

- Fluent English (required)

*Speak with the Employer*
+918146222646

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service representative: 1 year (required)

**Language**:

- Fluent English (required)

Ability to Commute:

- Mohali, Punjab (required)

Ability to Relocate:

- Mohali, Punjab: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8146222646

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