Customer Service Agent
2 weeks ago
**ob description**
is a size-inclusive women's ethnic wear brand focused on delivering comfortable & beautiful daily wear at affordable prices. With $9M in funding from Z47, Accel, and marquee angel investors, we’re on a path of rapid expansion.
Driven by in-house designing & manufacturing and deep customer insights, we have grown exponentially in the last few quarters, and we are super excited to accelerate this growth further.
Expectations:
- Respond promptly and accurately to customer queries via phone calls, chats, and other communication channels.
- Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
- Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
- Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
- Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logístical challenges that may arise.
- Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
- Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
- Experience in a Customer Service role in a D2C e-commerce company, preferably with women customers.
- A functional laptop and mobile.
- Strong interpersonal and communication skills - English & Hindi is a must. Any extra language is a bonus.
- Comfortable with technology: Shopify, Google Sheets, Task Management tool.
- Proficiency at suggestive selling and converting negative customer experiences to positive ones.
**Job Type**: Contractual / Temporary
Contract length: 6 months
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Work Location: Remote
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