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Customer Service Agent

2 weeks ago

Remote, India Acelerar Technologies Full time

Acelerar is one of the leading BPO companies in India and a global brand offering reliable and result-driven BPO solutions for overseas clients.

With years of establishment in global market, Acelerar represents an all-embracing definition of a BPO Company having vast pool of talent resource, industry-recognized expertise, organizational efficiency and a large number of satisfied global clients, thereby ensuring a comprehensive outsourcing solution to every business entity of whatsoever size.

We deliver value and revenue-oriented results cost-effectively.

**What are we looking for?**

We strive to be the best in what we do and we have our own ways of doing things, a simple but smart business model, a strong sense of business ethics and some very smart people and we need more smart folks to support our growth.

**What will you do?**
- Work a 5-day schedule aligned with UK/US Shift.
- Maintain a professional and empathetic approach while addressing customer concerns and complaints.
- Investigate, identify, and troubleshoot customer issues efficiently.
- Escalate complex problems to relevant teams, ensuring timely and effective follow-up.
- Achieve defined quality and productivity metrics, such as first-contact resolution and response time.
- Accurately document customer interactions, queries, and resolutions in the company’s CRM system.
- Generate periodic reports on customer queries and resolutions to identify areas for process improvement.
- Collaborate with internal teams to resolve customer issues and enhance service efficiency.
- Exhibit excellent communication skills in all interactions with clients and colleagues.

**What should be your profile & skills?**
- Minimum of 1 year of experience as a Customer Service Associate in a US/UK-based customer service process.
- Excellent English communication skills, both verbal and written.
- Strong interpersonal and customer service skills, with the ability to build rapport with customers.
- Proactive problem-solving abilities and a solution-oriented mindset.
- Patience, empathy, and the ability to handle challenging customer interactions calmly and effectively.
- Quick adaptability to new tools, systems, and processes.
- Proficiency in Microsoft Excel, Google Sheets, and similar productivity tools.
- Comfortable working in a dynamic and fast-paced environment.
- Ability to work during US/UK time zone hours.
- Flexibility to adjust working hours during peak periods or as needed.

**And there’s more**

We will give you responsibility from day one. We enjoy sensible and flexible working hours, a decent salary and a happy, relaxed working environment.

It’s a great opportunity to be part of not just a fast-growing organisation in an exciting market, but an organisation that is amongst the best in the sector

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- UK shift
- US shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- Please share your Current CTC, Expectation and Notice Period?

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: Remote

**Speak with the employer**
+91 9166477844