Customer Support Executive

7 days ago

Coimbatore Tamil Nadu, India Sathyam International Pvt.Ltd. Full time

Work within agreed service levels, striving to exceed customer expectations.
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers’ queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.
- Able to effectively use automated information systems.
- **Should have 3+yrs of experience in relevant field.**:

- Maintain professional working relationships with internal and external customers, and colleagues.
- Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.
- Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
- Assist in documenting any requirements information and process maps clearly and to the agreed Standards.
- Update the client on the status of the order. Handle MIS, generate reports.
- Handling Complaints/escalations.
- Sensitization of the client requirements and accordingly prioritizing the activities.
- Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):

- Are you ready to work in Kulathur, Coimbatore?

**Experience**:

- Customer Support: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9047290604

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