Customer Relationship Executive

2 weeks ago


Gurugram Haryana, India HrCadre Consulting Full time

Roles & Responsibilities:

- A typical CRM role at Manager/Sr Manager level. Handles large teams, in both voice and web/mail/chat processes. Ensures High NPE and CSAT scores, Average call handling and web based revert TAT mínimal. Hands on with managing three formats of Diallers. SOP and SLA MGT- Doubling up as a trainer
- At least 1+ years of experience
- Trained on the Quality Aspects
- Worked and turned around on the CSAT survey workable areas.

Pay: ₹28,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person



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