Customer Relationship Executive
9 hours ago
**Customer Interaction**:
- Engage with customers to understand their needs and preferences.
- Address customer inquiries, concerns, and feedback
**Issue Resolution**
- Resolve customer issues promptly and effectively.
- Work towards finding solutions that align with customer satisfaction.
**Record keeping**
- Maintain accurate and detailed records of customer interactions.
- Update customer profiles and databases.
**Communication**:
- Communicate company policies and procedures to customers.
- Keep customers informed about relevant updates or changes.
**Customer Feedback**:
- Gather and analyze customer feedback.
- Use feedback to improve products, services, or customer experience.
**Follow-up**:
- Conduct follow-up with customers to ensure satisfaction.
- Address any additional needs or concerns.
**Feedback Loop**:
- Provide feedback to the organization based on customer interactions.
- Contribute to the continuous improvement of products and services.
**Salary**: From ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 2 years (preferred)
- Customer relationship management: 1 year (preferred)
Ability to Commute:
- Gurgaon, Haryana (required)
Work Location: In person
**Speak with the employer**
+91 8448990503
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