
Associate - Campus Support
2 weeks ago
**About Kalvium**
Kalvium is an exceptional startup with a mission to make the world's education more
relevant and engaging. Our flagship offering is India's BEST Undergrad program in Computer Science Engineering which is offered across 19+ Universities in India & abroad. We are backed by 30+ industry stalwarts like top executives from Google, Microsoft, Flipkart, and PhonePe, as well as luminaries of India's unicorn ecosystem like Anupam Mittal, Kunal Shah, Rahul Chari, and Ankit Bhati.
**About the role of Associate - Campus Support**
Campus Support team under the Program Operations vertical, manages operations,
coordination, and reporting of the program delivery for 19+ university campuses across India.
As an _Associate - Campus Support _in our team, you will get to execute operations processes, do health-check on processes via data, and work towards delivery optimization.
**Key Responsibilities**:
**Ticketing System**:
Monitor and categorize incoming support tickets from various channels
Prioritize and escalate critical tickets based on urgency and impact.
Collaborate closely with cross-functional teams, including product, engineering,
design, delivery to drive operational excellence and resolve complex issues.
Provide first-level troubleshooting and guide users accordingly.
Track ticket progress and follow up to ensure timely resolution.
**Data Management and Process Improvement**
Executing existing processes with full adherence to SOPs.
Manage data (using Google sheets and dashboards) and report on efficiency of
processes.
Resolve operations-related issues from students and mentors, wherever
applicable.
Analyze existing processes and identify opportunities for improvement through
data.
Identify appropriate tools and technologies to enhance operational efficiency
and productivity.
- Would be someone who is looking to kick-start their career in a fast-paced
startup environment.
- Would have excellent communication and interpersonal skills, with the ability to
collaborate effectively across teams.
- **MUST -**Would have the ability to work with data using appropriate tools like
Excel/ Google Sheets.
- Would have high attention to detail
- MBA or any Bachelors degree preferred.
- Already lives in **Bangalore**or is willing to relocate to Bangalore.
**Salary and other details**
**Compensation**:4.5 LPA
- Freshers: 15,000/month stipend for 3 months, followed by full-time
conversion.
**Location**:Bangalore
**Work Hours**:Monday Saturday, 9:00 AM 6:30 PM
**You must have a laptop. Mandatory for this role..
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