Customer Success

2 weeks ago


Mumbai, India TranZact Full time

**Job Title - Customer Success**

**Location - Mumbai**

TranZact is a team of young enthusiasts with a common goal of making companies much more efficient by helping them grow their business and revolutionising the way businesses interact with each other.

We build a cloud-based business platform where manufacturers & traders can network with each other and discover trusted buyers and suppliers on the network. Our team consists of generalist engineers who work on building modern websites (SPA & Isomorphic), mobile apps for Android & iOS, REST APIs and servers, internal tools, and infrastructure for all our users.

For more details, please go through our Notion Page.

**About Team**:
**Founders**

TranZact was started by 3 guys and we have built an awesome team along the way.
- Sharad Sen Sharma (Product) - IIT KGP (2010), IIMA (2015), ex - Barclays, McKinsey
- Ritesh Kumar (Business) - IIT KGP (2011), ex - Everstone, Ambit
- Rohan Sen Sharma (Technology) - BITS Pilani (2013), ex - Oracle, Cubito

**What do I need?**
- Good communication skills
- Fair analytical skills
- Energetic
- Operational excellence
- Graduate
- Experience up to 2 years (Startup Exp + Combination of Success and Sales)

**What will I be doing?**
- Increase Customer Engagement On TranZact via Multiple Channels
- Undertaking AMA sessions
- Undertaking 1:1 sessions
- Data Maintenance & Reporting
- Analysis & Insight Generation

**Tech Stack & Tools**
- Excel
- Data Studio or Similar Tool
- Knowledge of SQL

**What happens after I apply?**
- Quick phone call to learn about your experience and why you want to work at Tranzact.
- Interview rounds with the founders and operations team.
- There might be optional rounds customized to your experience.

We aim to close the end-to-end process within 3 days of giving you a phone call.

**Why Tranzact?**
- Be a part of the journey to take a **Series A startup to IPO**:

- Build world class products that will have an impact on the lives of millions
- Work with a world-class, industry-leading team of engineers, product guys and growth
- Learn from great mentors and industry leaders.We have an agreement with **our Angel Investors** that they will help us build & grow our product & company. If required, our team members can work from their office to learn from them
- Competitive salary and attractive ESOPs

We also recommend you to follow us on LinkedIn where you can stay up-to-date with future opportunities at TranZact.

You can also follow us on Facebook, Instagram & Twitter for all TranZact related updates


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