Customer Success
2 days ago
Job Summary As a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission of revolutionizing B2B interactions for manufacturers and traders. Responsibilities Increase customer engagement on the TranZact platform through multiple communication channels. Conduct Ask Me Anything (AMA) sessions and personalized one-on-one interactions with customers. Maintain accurate customer data and generate reports for internal stakeholders. Analyze customer data to identify trends, generate insights, and suggest actionable improvements. Utilize tools such as Excel, Data Studio (or similar), and SQL for data analysis and reporting. Collaborate with cross-functional teams to address customer needs and ensure operational excellence. Qualifications Bachelors degree (Graduate) in any discipline. Minimum of 34 years of experience, preferably in startups with a blend of customer success and sales roles. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. High energy, enthusiasm, and a proactive attitude. Demonstrated operational excellence and ability to work in a fast-paced environment. Proficiency in Excel and familiarity with data visualization/reporting tools (e.g., Data Studio). Basic knowledge of SQL for data analysis. Preferred Skills Experience working with SaaS platforms or B2B technology products. Prior exposure to cloud-based business platforms or networking solutions. Familiarity with CRM systems and customer engagement tools. Experience working in an early-stage startup environment. Ability to synthesize data into actionable business insights. Experience Minimum 34 years of relevant experience in customer success, account management, and/or sales. Startup experience and exposure to a combination of customer success and sales roles is highly preferred. Environment Location: Mumbai, India. Work Setting: Primarily in-office, with opportunities to learn from mentors and industry leaders, including angel investors. Collaborative and fast-paced environment with a focus on innovation and growth. Salary INR 1,000,000 1,500,000 per annum. Competitive compensation with attractive Employee Stock Ownership Plan (ESOP) options. GrowthOpportunities Opportunity to be part of a high-growth Series A startup on the path to IPO. Work closely with founders and industry leaders, gaining mentorship and professional development. Rapid career advancement as the company scales and expands its offering. Benefits Competitive salary structure. Attractive ESOPs. Work with a world-class, industry-leading team. Access to mentorship and learning opportunities from investors and senior professionals. Dynamic and collaborative work culture.
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Customer Success
1 week ago
Mumbai, Maharashtra, India Interned Full time ₹ 10,00,000 - ₹ 15,00,000 per yearJob SummaryAs a Customer Success Manager at TranZact, you will play a vital role in driving customer engagement, ensuring optimal use of our platform, and fostering long-term customer relationships. You will leverage your communication and analytical skills to increase customer satisfaction, generate actionable insights, and contribute to TranZact's mission...
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Customer Success
4 days ago
Mumbai, Maharashtra, India Bhive Workspace Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Client Onboarding & EngagementAssist in onboarding new clients, ensuring a seamless transition and setup process.Conduct regular check-ins with clients to understand their needs and provide proactive support.Help resolve client issues promptly, ensuring a high level of satisfaction.Relationship ManagementBuild and maintain strong...
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Customer Success Advocate
2 weeks ago
Mumbai, India Ciena Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
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Customer Success Advocate
4 days ago
Mumbai, India Ciena Full time**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
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Customer Success Manager
2 days ago
Mumbai, India One Point Six Technologies Pvt Ltd Full timeWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...
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Customer Success Manager
2 weeks ago
Mumbai, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
4 weeks ago
Mumbai, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
4 weeks ago
Mumbai, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients. Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our...
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Customer Success Manager
2 weeks ago
Mumbai, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients. Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our...
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Customer Success Manager
3 weeks ago
Mumbai, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
