Care Coordinator/social Worker

1 day ago

Ernakulam HO Kochi Kerala, India Mibo Health And Happiness Care Pvt Ltd Full time

We are seeking a Care Coordinator to join our team in Kochi. This role is ideal for individuals with experience in psychiatric settings and a passion for making a difference in the healthcare industry. If you have at least 1 year of experience in psychiatric care and are dedicated to supporting patients and ensuring smooth operations, we would love to hear from you.

Key Responsibilities:

- Operational Oversight: Supervise daily operations to ensure all departments function efficiently, maintain cleanliness, safety, and compliance with healthcare regulations.
- Client Care Coordination: Manage patient scheduling, appointment confirmations, follow-ups, and communication to optimize healthcare delivery.
- Customer Service & Patient Support: Act as the primary point of contact for guests and patients, addressing their concerns, resolving issues, and ensuring high-quality service.
- Staff Supervision & Management: Guide and support staff, conduct briefings, manage performance, and handle disciplinary matters as needed.
- Call Centre Operations: Oversee call center activities, monitor performance metrics, train staff, and ensure effective call handling.
- Administrative & Reporting Duties: Prepare shift reports, track patient appointments, manage cash handling, and maintain necessary inventory and resources.
- Safety & Compliance: Ensure adherence to healthcare regulations, conduct safety audits, provide necessary training, and uphold company policies.
- Technology & Systems Management: Maintain electronic medical records (EMR), scheduling software, and call center systems to ensure operational efficiency.
- Inpatient Care Supervision: Oversee medical care delivery, coordinate with healthcare teams, support patients and families, and manage hospital resources.
- Problem-Solving & Decision-Making: Address operational inefficiencies, make informed decisions during crises, and implement improvements for enhanced service delivery.

Required Qualifications:

- Minimum Experience: 1 year in a psychiatric care setting.
- Education: Relevant qualification in social work or a related field.
- Strong communication and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Demonstrated ability to handle sensitive situations with compassion and professionalism.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Fixed shift

Supplemental Pay:

- Overtime pay

**Experience**:

- total work: 1 year (required)

Work Location: In person

Application Deadline: 07/02/2025

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