Customer Relations Executive
1 week ago
**:
- Act as the primary point of contact for customers, addressing their inquiries, concerns, and feedback in a timely and professional manner**
**- Handle customer complaints and escalations, working to resolve issues to the customer's satisfaction**:
- Build and maintain strong relationships with customers through regular communication and follow-up**
**- Monitor customer satisfaction levels and gather feedback to improve overall customer experience**:
- Stay up to date on product knowledge and customer service best practices**
**-Motivate the team, track performance, and report metrics**
**-Daily and Weekly Responsibilities**:
- **Skills and Qualifications**:_
- **Bachelor’s degree in business or management**:
- **Successful track record in B2B sales and negotiation**:
- **Excellent verbal and written communication skills in English, Tamil, Malayalam & Hindi**:
- **Working experience with sales techniques**:
- **Proficiency with data analysis, forecasting, and budgeting**:
- **Proven ability to plan and manage resources**:
- **Preferred Qualifications**:
- **Freshers can apply.**:
- **Ability to deliver presentations.**
**Salary**: Up to ₹15,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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