Customer Relations Executive

2 weeks ago

Coimbatore Tamil Nadu, India Covai Sprouts Talent Scout Full time

**:

- Act as the primary point of contact for customers, addressing their inquiries, concerns, and feedback in a timely and professional manner**
**- Handle customer complaints and escalations, working to resolve issues to the customer's satisfaction**:

- Build and maintain strong relationships with customers through regular communication and follow-up**
**- Monitor customer satisfaction levels and gather feedback to improve overall customer experience**:

- Stay up to date on product knowledge and customer service best practices**

**-Motivate the team, track performance, and report metrics**

**-Daily and Weekly Responsibilities**:

- **Skills and Qualifications**:_
- **Bachelor’s degree in business or management**:

- **Successful track record in B2B sales and negotiation**:

- **Excellent verbal and written communication skills in English, Tamil, Malayalam & Hindi**:

- **Working experience with sales techniques**:

- **Proficiency with data analysis, forecasting, and budgeting**:

- **Proven ability to plan and manage resources**:

- **Preferred Qualifications**:

- **Freshers can apply.**:

- **Ability to deliver presentations.**

**Salary**: Up to ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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