Product Trainer

3 days ago

Salt Lake Kolkata West Bengal, India HAHALOLO SOCIAL NETWORK & TRAVEL INC Full time

**Job Purpose**
- The Product Trainer & Performance Review Manager is responsible for delivering impactful training on Hahalolo’s products and services while managing employee performance evaluation systems. This dual-role ensures staff are both well-equipped with product knowledge and held to clear performance expectations, driving overall organizational growth and operational excellence._

**Key Responsibilities**

**Product Training & Development**:

- Design, develop, and deliver comprehensive training programs covering Hahalolo’s platforms, features, and operational processes.
- Create and maintain training materials including manuals, e-learning modules, and knowledge assessments.
- Facilitate effective onboarding for new hires with a focus on product knowledge and systems familiarity.
- Conduct refresher training to update teams on new product features and service changes.
- Assess training effectiveness using post-training feedback and employee performance metrics.

**Performance Review & Management**:

- Implement and maintain an organization-wide performance appraisal framework.
- Collaborate with department heads to define KPIs and measurable performance goals.
- Analyze performance metrics to identify development needs and training gaps.
- Conduct periodic one-on-one performance reviews with employees and team leaders.
- Recommend and monitor Performance Improvement Plans (PIPs) as needed.

**Reporting & Continuous Improvement**:

- Prepare and present monthly and quarterly reports on training impact and performance trends.
- Propose strategies to enhance employee engagement and organizational productivity.
- Work closely with the HR team to align performance insights with career development and succession planning.

**Qualifications & Skills**

**Education & Experience**:

- Bachelor’s or Master’s degree in Human Resources, Business Administration, or related fields.
- Minimum 4 years of experience in training, learning & development, or performance management.
- Experience in tech, travel, or hospitality industries is preferred.
- Certification in Training & Development (e.g., CIPD, ATD) is an advantage.

**Key Competencies**:

- Excellent verbal and written communication and presentation skills
- Strong analytical skills to interpret training and performance data
- Proficient in LMS (Learning Management Systems) and HRMS tools
- Effective coaching and leadership capabilities
- Solid problem-solving and decision-making skills

**Performance Metrics (KPIs)**
- **Training Effectiveness Score** - based on assessments and feedback
- **Employee Performance Improvement Rate** - % growth after training interventions
- **Training Completion Rate** - % of staff completing mandatory learning programs
- **Employee Engagement Score** - feedback related to performance evaluation processe

Pay: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

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