Trainer- East Zone

4 days ago

Kolkata West Bengal, India bajajallianz Full time

**Training Content Creation**
- Participate in sales meetings along with Vertical Head training to understand training needs of various stake holders ( Employees / IMD’s ) & create outline for the specific training program.
- Periodically revisit existing training content & update the changes in training content introduced due to regulatory changes, product design changes.
- Create sales marketing collaterals / tools ( one pagers, need analysis sheet, customer information sheet etc.).
- Custodian on VO channel SOP ; consisting of all functional & operational process, monitoring mechanisms. Ensuring the channel SOP is updated at all times.
- Create marketing / promotional SMS’s / messages for sales employees / IMD’s, to unable sales team to increase customer reach & sales.
- **Sales Communication & Channel Presentation**
- Create content for internal circulation of newly introduced product / processes / initiatives.
- Create channel write-up for quarterly employee newsletter.
- Involve with vertical heads in creating presentations for NHOD for LRP / AOP presentations for stakeholder meetings.
- Design mailer communications for employees / IMD’s for new notifications w.r.t product changes / new product introduction and process changes.
- Create presentations for function specific contests / conventions.
- Provide content to in-house digital marketing team to create creative for various occasion based themes.
- **Vendor Management**
- Follow through with training vendor partners during developing function specific training programs; appraising them with existing content & converting it into adaption to new training platform.
- Co-ordinate with training vendor partners in batching trainers for upcoming training programs to ensure 100% utilization of vendor trainers bandwidth.
- Co-ordinate with vendor partners to process invoice as per agreed contract terms & within timelines.
- Co-ordinate with vendor partners in developing creative ( videos / multilingual content / SCROM package).
- **Publishing Dashboards, MIS**
- Publish weekly agent training dashboards for the consumption of zonal heads, NHOD.
- Publish dashboards w.r.t to content consumptions by various stakeholders ( IMD’s / employees )
- Coordinate with vendor partner in collecting vendor trainers training programs conducted over period & publish dashboards w.r.t vendor trainer bandwidth consumption, programs delivered at various locations.
- **Audit & compliance**
- Keep track / records of trainers training programs to ensure process adherence & provide the details to internal auditors during functional audit.
- Keep records of every training programs delivered by internal & vendor trainers & audit whether trainers are following training checks like participant attendance records, post training reports, feedback forms etc.

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