Cloud Customer Support Representative

Permanent contract
- Customer Services
- BENGALURU, KARNATAKA, IN, 560025

RECRUITMENT PROCESS

**1. Meeting within 2 to 4 weeks with our hiring officer**:
**2. Interview with the manager**:
**3. Possible meet & greet session with the team or a coworker**

JOINING THE OVHcloud JOURNEY

OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself

SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT

Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign

Do you want to contribute to unique projects and build the free cloud together? Let's go
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

Cloud Customer Support Representative M/F/X

**Within your #OneTeam**

The Cloud Support Consultant is responsible for providing exceptional technical support to customers with the ability to identify, research and resolve issues. Responsibilities include troubleshooting incidents, tracking internal ticket progress, and escalating the issues, problems, risks, and constraints to the appropriate parties for clarification and resolution when necessary.

**Your main responsibilities**:

- Manage, research, and resolve issues relating to OVHcloud US services
- Maintain a high level of proficiency in all OVHcloud, Virtualization, Network,Linux, Windows, Disaster Recovery and Hyper converged technologies
- Work in a team environment
- Manage ticket monitoring system by assigning tickets based on complexity and SLA responsibilities
- Use creative problem-solving skills to help customers implement solutions
- Follow up with customers to verify solutions are successful
- Summarize, communicate and escalate customer experiences
- Take initiative to continually improve OVHcloud processes and services
- Represent OVHcloud, its shareholders, and its partners in only the most professional manner at all times

**Skills required**:

- Basic level of VMware components
- vCenter
- ESXi
- Virtualization
- VCD
- Hypercoverged Infrastructure-Nutanix
- Good network knowledge and troubleshooting
- Understanding common information architecture
- Navigating and understanding Operating Systems
- Linux (CentOS, Ubuntu, RedHat)
- Windows (Server)
- Veeam and Zerto.
- vSR
- Knowledge of service ticketing systems like ZenDesk, Service Now, JIRA.

**Education & Experience Requirements**
- Bachelor’s Degree in Computer Science or equivalent experience
- Cloud, VMware, MCSE, MCDBA, and/or various UNIX/LINUX certifications are a plus
- 1-3 years of administration and support experience with all of Windows server operating systems, and workstation operating systems in large environments
- 1-3 years of administration and support experience with UNIX systems (CentOS, Red Hat, Ubuntu) preferred
- Familiarity with OVHcloud services, VMware vSphere, ESXi, and other Open source platform and products
- Strong virtual networking skills with NSX and other related products preferred
- Programming/Devops experience is a plus
- Ability to build and maintain excellent relationships with customers
- Excellent communication (both oral and written), interpersonal, and customer service skills are a must
- Ability to act in an effective and professional manner during moments of high stress
- Familiarity with a variety of enterprise management tools and software
- Strong commitment to setting goals and achieving results