Food & Beverage Service Associate / Steward / Waiter

5 days ago

Deoghar, India THE GRAND SONA Full time

**Job Summary**:
To provide excellent customer service by ensuring prompt, efficient, and courteous food and beverage service to guests, ensuring a pleasant dining experience and contributing to the overall success of the establishment.

**Key Responsibilities**: **Guest Service**:

- Welcome and greet guests warmly and professionally.
- Present menus, take orders, and suggest food and beverage pairings.
- Serve food and beverages according to standard procedures and timing.
- Attend to guest needs and respond promptly to their requests or concerns.
- Maintain up-to-date knowledge of menu items, specials, and promotions.

**Preparation & Setup**:

- Prepare tables by setting up linens, silverware, glasses, and condiments.
- Check cleanliness and presentation of dining area, furniture, and service equipment.
- Stock service stations with items such as napkins, cutlery, and beverages.

**Service & Clearing**:

- Ensure correct food is served to the correct table/guest.
- Top up water and beverages regularly without being intrusive.
- Clear tables efficiently and reset them for the next guest.

**Billing & Cash Handling**:

- Present the bill to guests and handle payment transactions as per standard operating procedures.
- Record and report transactions accurately.

**Hygiene & Safety**:

- Follow personal grooming and hygiene standards.
- Adhere to food safety and sanitation guidelines (FSSAI norms if in India).
- Handle glassware, crockery, and food items carefully to prevent breakage or contamination.

**Teamwork & Communication**:

- Coordinate with kitchen staff and bar to ensure timely and correct order delivery.
- Report guest complaints or feedback to supervisors promptly.
- Participate in team briefings and contribute ideas for improvement.

**Key Skills Required**:

- Good communication and interpersonal skills.
- Friendly and customer-focused attitude.
- Basic knowledge of food and beverages.
- Ability to work under pressure in a fast-paced environment.
- Attention to detail and cleanliness.
- Willingness to work in shifts, including weekends and holidays.

**Eligibility Criteria**:

- Minimum 10th/12th pass (Higher Secondary).
- Degree/Diploma in Hotel Management (preferred but not mandatory).
- Basic knowledge of English and/or local language (Hindi preferred in India).

**ACCOMMODATION & FOOD PROVIDED**

**Growth Opportunities**:

- F&B Associate → Senior Steward → Captain → Supervisor → Restaurant Manager → F&B Manager

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

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