Customer Retention and Reorder Executive

2 weeks ago

Gurgaon, India Oasis Studio Full time

Key Responsibilities:

- Develop and implement customer retention strategies to increase customer engagement, satisfaction, and loyalty
- Monitor customer satisfaction levels and proactively address customer complaints or issues
- Build strong relationships with customers through regular communication and follow-up
- Identify opportunities for cross-selling and upselling to drive repeat business
- Analyze customer data to identify trends and opportunities for improving customer retention and reorder rates
- Collaborate with cross-functional teams to develop and implement marketing campaigns and promotions to drive repeat business
- Provide regular reports to senior management on customer retention and reorder rates and identify areas for improvement
- Stay up-to-date on industry trends and best practices for customer retention and loyalty programs
- Ensure compliance with company policies and procedures related to customer retention and reorder programs

Qualifications and Skills:

- Bachelor's degree in business administration, marketing, or a related field
- Proven experience in customer retention and reorder in the Modular Kitchen and Wardrobes Industry
- Strong interpersonal and communication skills
- Excellent analytical and problem-solving skills
- Ability to work independently and as part of a team
- Results-oriented with a track record of achieving sales targets
- Proficiency in Microsoft Office and CRM software
- A valid driver's license and reliable transportation

**Salary**: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7071215215

  • Customer Retention Manager

    1 week ago

    Gurgaon, Haryana, India Curelo Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Key ResponsibilitiesDevelop and execute end-to-end CRM and lifecycle marketing campaigns to drive engagement, retention, and reactivation.Strategize and optimize owned media channels (Push Notifications, WhatsApp, Email) to improve customer lifetime value (CLTV).Design automated user journeys across onboarding, engagement, and retention stages.Conduct ...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Retention Lead

    3 days ago

    Gurgaon, Haryana, India Perfora Care Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Retention LeadRole OverviewWe are looking for a Retention Marketing Manager to lead and execute retention initiatives to drive customer engagement, repeat purchases, and LTV. This role will be responsible for building and managing customer journeys across Email, WhatsApp, and SMS and will own both strategy and execution of campaigns.Key...

  • CRM and Customer Retention Specialist

    2 weeks ago

    Gurgaon, Haryana, India Rangreza Retail Services Private Limited Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    About ChokoreChokore is a fast-growing Indian accessories brand that blends elegance, innovation, and heritage. With a wide product range — from pocket squares and ties to sunglasses, hats, and perfumes — we design for modern India. At Chokore, we're building more than products — we're building moments of identity, confidence, and culture.We are now...

  • Retention Marketing

    3 weeks ago

    Gurgaon, India Grip Invest Full time

    Job Description: Marketing Intern Location: Gurugram, Haryana Duration: 6 Months Type: Paid, Full-time Internship Please fill the Google form if you are interested - Link About the Role We are looking for a motivated Retention Marketing Intern to join our team. The intern will support customer engagement and retention initiatives by assisting in the...

  • Retention Lead

    2 weeks ago

    Gurgaon, Haryana, India Yiron Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleWe are seeking a strategic, data-driven, and creatively sharp Retention Lead to own and scale our customer lifecycle marketing and retention efforts. This role is critical in driving engagement, repeat purchases, and reducing churn across our platform. You will be responsible for building personalized customer journeys, spearheading CRM...

  • Retention & Lifecycle Marketing Specialist (D2C / E-commerce)

    5 days ago

    Gurgaon, Haryana, India Dancing Numbers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Retention & Lifecycle Marketing Specialist (D2C / E-commerce) Location: Gurgaon (5 Days work from office) Brand Type: D2C Consumer Brand (Home / Wellness / Lifestyle / FMCG / Fashion) Experience: 3–7 years About the RoleWe're looking for a Retention Specialist who can turn one-time buyers into lifelong loyalists.You'll own the customer lifecycle...

  • Retention & Lifecycle Marketing Specialist (D2C / E-commerce)

    6 days ago

    Gurgaon, Haryana, India Agile Ventures Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Immediate Joiner PreferredJob Title: Retention & Lifecycle Marketing Specialist (D2C / E-commerce)Location: Gurgaon / Remote-Hybrid (India)Brand Type: D2C Consumer Brand (Home / Wellness / Lifestyle / FMCG / Fashion)Experience: 37 yearsAbout the RoleWe're looking for a Retention Specialist who can turn one-time buyers into lifelong loyalists.You'll own the...

  • Customer Retention Marketing

    4 days ago

    Gurgaon, India Remittx Private Limited (Driffle) Full time

    **What is Driffle?** Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone. As a Senior Associate - Customer Engagement, you will play a critical role in ensuring...

  • Retention Marketing Manager

    1 day ago

    Gurgaon, Haryana, India Ecommerce Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role located in Gurgaon for a Retention Marketing Manager. We are looking for a passionate and performance-drivenRetention Marketing Managerto lead our customer lifecycle initiatives. This role is ideal for someone with a strong background in D2C or eCommerce marketing who understands how to build lasting customer...