Customer Retention Marketing

2 weeks ago

Gurgaon, India Remittx Private Limited (Driffle) Full time

**What is Driffle?**

Driffle is a digital goods marketplace that connects gamers across the globe with worldwide sellers. We are a bunch of gamers who are trying to make your gaming experience better with the aim of making gaming accessible and affordable to everyone.

As a Senior Associate - Customer Engagement, you will play a critical role in ensuring exceptional customer experiences and fostering long-term customer relationships. You will collaborate with cross-functional teams to develop and execute customer engagement strategies, leveraging various channels and touchpoints. Your expertise in customer relationship management and your ability to analyze data and trends will contribute to enhancing customer satisfaction, driving revenue growth, and maximizing customer lifetime value.

**Key Responsibilities**:

- Develop and implement customer engagement strategies to drive customer satisfaction, loyalty, and advocacy.
- Collaborate with marketing, sales, and product teams to align customer engagement initiatives with business goals and objectives.
- Utilize customer data and analytics to identify trends, insights, and opportunities for enhancing customer experiences.
- Manage customer feedback and complaints effectively, ensuring prompt resolution and maintaining a high level of customer satisfaction.
- Develop and maintain strong relationships with key customers, acting as a trusted advisor and addressing their needs and concerns.
- Monitor customer satisfaction metrics and key performance indicators (KPIs), providing regular reports and actionable recommendations to management.
- Stay up-to-date with industry trends, competitive landscape, and customer behavior to identify new opportunities and best practices.

**Qualifications**:

- 2+ years of experience in customer engagement, customer success, or a similar role, preferably in a B2B environment.
- Proven track record of successfully developing and implementing customer engagement strategies.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
- Solid understanding of customer relationship management (CRM) systems and tools.
- Experience in managing customer feedback and complaints, with a focus on prompt resolution and customer satisfaction.
- Knowledge of customer engagement best practices and industry trends.
- Proactive and self-motivated with the ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and CRM software.

**Salary**: From ₹500,000.00 per year

**Benefits**:

- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)
- Retention Marketing: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8107630771

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