
Customer Success Executive
2 days ago
**Responsibilities**:
- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Collaborating with internal departments to facilitate client need fulfillment.
- Maintaining updated knowledge of company products and services.
- Collecting and analyzing data to learn more about consumer behavior.
- Identifying industry trends.
- Resolving complaints and preventing additional issues by improving processes.
**Requirements**:
- Proven work experience as a Customer success manager or relevant role
- BA/BS degree in Business Administration or relevant field
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Strong verbal and written communication skills
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Understanding of consumer behaviors and industry trends.
- Extensive, accurate product knowledge.
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