Customer Success Executive

2 days ago

Bengaluru Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

**About the Role**:
We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how customers utilize our product and identify areas for improvement for maximizing retention. As CST, you will have to take the lead in maintaining relationships with the existing customers where your role is not limited to just training the customer's team but also providing actionable insights to the customer.

**Key Responsibilities**:

- Facilitating the successful onboarding of new customers
- Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within NeoDove.
- Establish clear retention goals and process milestones for the customer and employees to work on.
- Increasing customers LTV and reducing churn
- Achieving annual renewal and upselling revenue targets
- Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards NeoDove, by continuously displaying the value proposition and benefits of NeoDove.
- Get their feedback and represent their voice within the relevant decision junctions to improve our products.
- Assist in creating training courses and educational materials for other members of the department.
- Implementation and execution of systems and handholding of customer’s team to train them and improve onboarding process
- Work diligently towards improving all aspects of the customer experience with NeoDove.
- Handle and resolve customer requests and complaints
- Ensuring that any problem or concerns is resolved in minimum time possible
- Analyse and communicate with customers in overall performance and execution of action plans.
- Use your analytical skills to provide expert advice and data-driven recommendations to generate growth opportunities for our clients.
- Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

Application Deadline: 19/09/2024
Expected Start Date: 19/09/2024

  • Customer Success Executive

    2 days ago

    Bengaluru, Karnataka, India Leadrat Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...

  • Customer Success Executive

    2 days ago

    Bengaluru, Karnataka, India Dhinwa Solutions Private Limited Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...

  • Customer Success Executive

    22 hours ago

    Bengaluru, Karnataka, India Kuvi Networks Full time

    **Job Title**: Customer Success Executive **Experience**: 0 to 1 year **Working Hours**: 6:30 PM - 3:30 AM IST (US East coast shift) **About the Role**: We are seeking a motivated and customer-focused individual to join our Customer Success team. As a Customer Success Executive, you will be the bridge between our clients and internal teams, ensuring...

  • Customer Success Executive

    3 days ago

    Bengaluru, Karnataka, India Tap Academy Private Limited Full time

    **Job Title**: Customer Success Executive **Location**: BTM Layout, Bangalore **Company**: Tap Academy **About Us**: TAP Academy is an Ed-Tech company that helps individuals build their technical skills in the Information and Technology industry. We provide excellent training, coaching, and mentoring to our students, enriching, molding, and polishing them...

  • Customer Success Executive

    4 days ago

    Bengaluru, Karnataka, India NeoDove Technologies Pvt. Ltd. Full time

    About the Role: We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers. The primary role of Customer Success would be to evaluate how...

  • Customer Success Executive

    21 hours ago

    Bengaluru, Karnataka, India Paws N Collars Full time

    **Job Title**: Customer Success Executive **Location**: Pet Hotel by PawsnCollars, Bangalore, Karnataka **About Us**: PawsnCollars is a leading pet care facility dedicated to providing exceptional services and products for pets and their owners. Our mission is to ensure that every pet feels at home while staying with us and that every customer receives the...

  • Customer Success Executive

    22 hours ago

    Bengaluru, Karnataka, India TerraTern Full time

    **Job Title**: Customer Success Executive **Location**: Bangalore Office - Terratern Pvt Ltd **Employment Type**: Full Time [Work from Office] **About Terratern** Terratern is the fastest-growing Global Talent Mobility Solution, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support,...

  • Customer Success Executive

    4 days ago

    Carmelram, Bengaluru, Karnataka, India Champions Group Full time

    Job Title - **Customer Success Executive** Work Location - Sarjapur Road,**Bangalore** **Shift:Night Shift-Females Only** **Customer Success - **A customer success Executive supports the client after sales prospects to active users on our Services/Products. They have to be focused on customer loyalty and building close long-term client relationships....

  • Mis Executive

    21 hours ago

    Bengaluru, Karnataka, India FloBiz Full time

    **MIS Executive - Customer Success** **About Company** FloBiz is India’s first neobusiness platform. We’re building mobile first solutions to digitize 70 million MSMEs in India. MyBillbook is one of our flagship products that allows small businesses to create invoices, manage their outstanding and monitor their stock on the go. MyBillbook is currently...

  • Customer Success Advisor

    21 hours ago

    Bengaluru, Karnataka, India Autodesk Full time

    Job Requisition ID # 25WD84956 Position Overview The Customer Success Advisor (CSA) plays a pivotal role in driving customer adoption of Autodesk solutions and ensuring a strong return on investment (ROI). The CSA works to achieve long-term success by executing various strategies that accelerate customer business goals and maximize...