Customer Success Executive

Be a Part of Simulating Future Innovations and Ideas
**Job Description**:
Primary Responsibilities
- Drive customer onboarding and ensure smooth deployment of COMSOL® software licenses.
- Proactively engage with customers through regular check-ins and satisfaction reviews.
- Identify opportunities for customer success stories, coordinate with internal stakeholders, and drive the process from initiation to publication.
- Collaborate with the sales and marketing teams in Go-To-Market (GTM) activities, contributing customer insights, success stories, and feedback that enhance campaign effectiveness and product positioning.
- Assist in planning and executing customer webinars, workshops, and conferences.
- Maintain accurate records of customer interactions, usage trends, and engagement metrics in the CRM system.
- Facilitate feedback loops between customers and marketing teams to improve user experience.
- Contribute to shaping COMSOL India’s customer success framework, processes, and best practices.

Minimum Qualifications
- Bachelor’s degree in engineering, science, applied physics, or related technical field.
- Basic knowledge of simulation, CAE, or engineering software is an advantage.
- Excellent verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders.
- Strong organizational, analytical, and multitasking skills.

Preferred Qualifications
- Familiarity with COMSOL Multiphysics® or other leading simulation and engineering software tools.
- Experience in supporting post-sales customer interactions and helping users derive value from technical or software solutions.
- Exposure to developing customer-facing content, including case studies, success stories, or technical articles.
- Demonstrated ability to collaborate effectively across cross-functional teams including sales, marketing, and technical support.

Personal Growth
As a Customer Success Executive, you will work closely with customers from leading commercial enterprises and research organizations. You will assist them in realizing the full potential of COMSOL Multiphysics® software, support their simulation initiatives, and contribute to the creation of success stories that showcase real-world innovation and technical excellence.
About COMSOL
COMSOL is the leading innovator of multiphysics software for research and development (R&D). Our products are continuously pushing the boundaries of computer-aided engineering (CAE), so that our customers can solve challenging science and engineering problems and develop better products, faster.
The COMSOL product family enables our end users to solve even the most sophisticated science and engineering problems, thanks to our intuitive and flexible graphical user interface. We create the tools that drive new breakthroughs in physics and engineering — and we love what we do.
Working at COMSOL
The COMSOL Group is a fast-growing, high-tech engineering software company that was founded in Stockholm, Sweden, in 1986 and has grown to include 16 offices and a distributor network throughout the world.
The Bangalore office is spacious, bright, and comfortable. Our kitchens are always stocked with fresh fruit, tea, and coffee. Employees enjoy a casual dress code and relaxed atmosphere. Our corporate culture is innovative, vibrant, and cutting-edge. We are committed to encouraging creativity through an exciting and challenging environment in which individuals excel and grow. Our talented employees and an active learning environment are the keys to our success.
We Offer
- Dynamic and engaging work duties that provide opportunities for self-development and professional growth.
- Exciting career opportunities and the opportunity to work with experts from many fields.
- Competitive benefits and compensation commensurate with skills and experience.

Reference REF-9401
Job title Customer Success Executive
Location Bengaluru, India