Customer Success

5 days ago

Bengaluru Karnataka, India Procuzy Full time

**Onboarding and execution of Client**: Responsible for the fast and quality execution of the client on the platform. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of execution.
- Provide **on-the-job training** or **mentoring** to clients stakeholders. Additionally, take initiatives for improvising processes, new implementations, new practices both technically and culturally.
- Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate advocates to generate new business
- Serve as the internal voice of the customer and advocate for your clients
- needs (services, support, product management, executive alignment)
- Understand the **client's needs and pain points** to help to configure the software for the client.
- Collaborate with Sales, tech to ensure highest level of client service and satisfaction
- **Upselling**: Ability to upsell the new features and also to scale up the business from the existing client.

**What we are looking for (Requirements)**:

- At least one years relevant work experience in a **customer-facing role (customer success or account management).**:

- Strong empathy for customers AND passion for revenue and growth
- Previous experience collaborating with different internal functions within a **fast-growing SaaS company**; operating at the intersection of product, sales, and delivery
- Experience in **CRM/ERP or B2B Enterprise level software**:

- Familiarity with **Supply Chain data and workflow** experience preferred
- Basic Knowledge of web technologies like HTML, SQL, API, Json etc
- Proficient in **Microsoft Office Suite** specifically Excel and PowerPoint
- Relevant Bachelor's/PG degree; preference for computer science or related degrees
- Need - good excel skills. Want - good ppt skills
- Handling tough situations or unhappy customers

**How to Apply**:

- Send along links that best showcase the relevant things you've built and done.
- Tell us briefly why you're interested in joining Procuzy.

**Diversity and inclusion** are core to our culture. If you are a member of an underrepresented group in tech, we strongly encourage you to apply.

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