Customer Success Associate

4 hours ago

Bengaluru Karnataka, India Omnify Full time

**FULL TIME**

**Bangalore**

**Customer Success Associate**:
Bengaluru, Karnataka (On-Site | US Shift: 6 PM - 3 AM IST)
Full-time | SaaS | Customer-Facing

At **Omnify**, we're on a mission to simplify scheduling, memberships, and operations for service businesses worldwide. As a **Customer Success Associate**, you’ll be the face and voice of Omnify for our clients — ensuring they get maximum value from our platform, fast.
- If you're someone who **loves talking to customers**, finds joy in solving real-world problems, and wants to make a measurable impact — this role is for you

**What You’ll Do**
- Manage the **entire customer lifecycle** — onboarding, engagement, renewals, and expansion.
- Support and train new customers to ensure a **fast Time to Value** and long-term success.
- Be comfortable doing discovery and demo calls with clients to evaluate product fit and business goals.
- Monitor health scores, usage trends, and satisfaction to drive adoption and prevent churn.
- Identify and qualify **CSQLs** (Customer Success Qualified Leads) for upsells, upgrades, and renewals.
- Be a strong voice of the customer — relaying insights to Product and Support teams.
- Educate clients on new features and ensure they get value from every update.
- Contribute to customer resources — help articles, eBooks, onboarding flows, and tutorials.

**What You Bring**:

- 1-2 years of experience in Customer Success, Support, Account Management, or similar roles (SaaS is a must).
- A **genuine love for supporting people** and helping businesses succeed.
- Strong communication and interpersonal skills.
- A customer-first mindset with the ability to **analyse data and spot opportunities**.
- Curiosity, ownership, and willingness to learn quickly in a dynamic environment.
- Bonus points if you’ve used:
Intercom, Metabase, DevRev, HubSpot, Notion, Google Sheets, ChatGPT, Tl;dv.

**Why Join Omnify?**:

- Work on meaningful problems with global SMB clients.
- Thrive in a high-growth SaaS company with a tight-knit team.
- Learn from every interaction and see the real-world impact of your work.
- Regular team events, peer-learning sessions, and opportunities to grow.
- **Strict work-from-office** role.

**You’ll Thrive Here If You**
- Love talking to customers and being their go-to guide.
- Get excited about metrics like **Time to Value**, adoption, retention, and expansion.
- Are collaborative, empathetic, and eager to drive outcomes — not just answer tickets.
- Take pride in making someone’s day better with every conversation.

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