Customer Success Executive

19 hours ago

Malleswaram Bengaluru Karnataka, India SriStar Constructions Full time

**Job Title**: Customer Success Executive

**Company**: Sristar Constructions

**Location**: Malleshwaram, Bangalore

**Job Type**: Full-time

**About Us**:
**Sri Star Constructions** is dedicated to building excellence with a foundation in quality, integrity, and customer satisfaction. We deliver exceptional residential and commercial projects, driven by experienced experts, innovative solutions, and a commitment to sustainability. Trust us to turn your vision into reality.

**Job Summary**:
We're seeking an experienced Customer Success Executive to join our team As a CSE, you'll ensure our customers have a seamless experience with our properties and services.

**Responsibilities**:
A customer success executive (CSE) works to ensure that customers achieve their goals while using a company's products or services. A CSE's responsibilities include:
**Building relationships**

CSEs build long-term relationships with customers, understanding their needs and advocating for them within the company.

**Managing customer metrics**

CSEs monitor customer metrics like usage data, renewal dates, and health indicators.

**Evaluating product adoption**

CSEs assess how well customers are adopting a product or portal, and provide guidance to address any issues.

**Creating a customer success plan**

CSEs develop a plan that sets expectations, ensures personalized value, and drives a positive customer experience.

**Managing risks**

CSEs identify and address risks to customer success, and deploy cross-functional support to resolve them.

**Partnering with other teams**

CSEs work with sales, delivery, and support teams to set expectations and ensure successful deployment of solutions and services.

**Increasing customer retention**

CSEs work to reduce churn, or the number of customers who cancel their memberships or plans.

**Encouraging upsells and cross-sells**

CSEs encourage existing customers to purchase additional products or services

**Requirements**:

- 0-1 years of experience in customer success or related field
- Excellent communication and interpersonal skills
- Ability to understand customer needs and advocate internally
- Data analysis and problem-solving skills
- Proactive and results-driven

**What We Offer**:

- Competitive salary and benefits
- Opportunity to work with a Constructions Company
- Collaborative and dynamic work environment
- Professional growth and development opportunities

**Job Types**: Full-time, Permanent, Fresher, Internship
Contract length: 6 months

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

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