Customer Success Executive

Requirement Role - Customer Support Executive Open Positions - 100 Required skills - Minimum Graduate, Freshers, Hindi and English Speaking is a must and basic understanding of finance. CTC - 2.83 LPA (2.75 LPA fixed + 8000 variable pay + 1000 communication reimbursement + Health Insurance) Location - Bangalore, Jaipur, Mumbai Customer Success Executive Customer Success About Groww We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customersʼ needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo. Are you as passionate about defying conventions and creating something extraordinary as we are? Letʼs chat. Our Vision Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians. Our Values Our culture enables us to be what we are — Indiaʼs fastest-growing financial services company. Everyone at Groww enjoys the autonomy and flexibility to bring their best work to the table, as well as craft a promising career for themselves. The values that form our foundation are: - Radical customer centricity - Ownership-driven culture - Keeping everything simple - Long-term thinking - Complete transparency Skills and Expertise At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touchpoints, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers. 1. Eagerness to learn about the company's products and their capabilities. 2. Ability to manage high volume of inbound customer queries. 3. Technical aptitude and the ability to understand and explain complex concepts in simple terms. 4. Ability to empathize with the customer and high customer centricity. 5. Knowledge of other regional languages is helpful if the company works within the country. Responsibilities: - Provide technical support and ad-hoc training to customers who use the companyʼs product, replying to inbound queries. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. - Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred Qualification - Undergraduate/Postgraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM). - 50% cutoff - 10th, 12th and Graduation. - No backlogs and Gap years during education Interview Questions 1. What interests you about the Customer Success Executive position at Groww, and how do you think your academic background prepares you for this role? 2. Groww emphasizes radical customer centricity. Can you provide an example from your academic or personal experience where you demonstrated a customer-first attitude? 3. The job description mentions the importance of understanding and explaining complex concepts in simple terms. How do you approach breaking down difficult concepts to ensure clear communication with customers? 4. Groww deals with a high volume of customer queries. How do you plan to manage your workload effectively while ensuring timely responses to customer inquiries? 5. Can you discuss a situation where you had to resolve a challenging problem or conflict with a peer or team member? How did you approach it, and what was the outcome? 6. Gathering customer feedback is essential for improving products and services. How do you think you can contribute to this process as a fresher in the Customer Success team? 7. The role may require technical aptitude to understand and support the company's products. How do you plan to enhance your technical skills to excel in this aspect of the role? 8. Empathy is crucial for providing excellent customer service. Can you share an example of when you demonstrated empathy towards a peer or customer in a challenging situation? 9. Groww aims to become the trusted financial partner for millions of Indians. How do you envision your