Mis Executive

6 hours ago


Bengaluru Karnataka, India FloBiz Full time

**MIS Executive - Customer Success**

**About Company**

FloBiz is India’s first neobusiness platform. We’re building mobile first solutions to digitize 70 million MSMEs in India. MyBillbook is one of our flagship products that allows small businesses to create invoices, manage their outstanding and monitor their stock on the go. MyBillbook is currently being used by more than 5M+ businesses across 1000+ towns, with over $6 billion annual transactions and we are growing 100% month on month.

Any successful company’s success is defined by how happy their customers are. We at Flobiz, strive to provide the best customer experience to our users. As a MIS Executive, you will be responsible for maintaining all dashboards and reports which would help the Operations team to analyze the team performance and improve Customer Service.

**Responsibilities**:

- Maintain periodic reports/dashboards for the entire Customer Success Teams
- Track Agent and Team wise performance data on Weekly/Monthly/Quarterly basis
- Share insights to enhance Team Performance, Process efficiency and Business metrics
- Collaborate with internal Data team to draw insights of Customer Trends, behaviors and automate reports
- Oversee and manage Vendor billings
- Prior Experience 6 months - 1 year
- Bachelor Degree or equivalent experience
- Excellent knowledge in Excel and Google sheets
- Must be self-motivator and self-starter
- Good analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Should be able to work in High Pressure environment
- Flexible with rotational shifts and rotational 6 week-offs in a month
- Immediate joiners are given first preference
- Experience in Google Analytics
- Knowledge of SQL and Python is an added advantage

**Location**:

- Bangalore - Onsite


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