Customer Success Executive

16 hours ago

Bengaluru Karnataka, India TerraTern Full time

**Job Title**: Customer Success Executive

**Location**: Bangalore Office - Terratern Pvt Ltd

**Employment Type**: Full Time [Work from Office]

**About Terratern**

Terratern is the fastest-growing Global Talent Mobility Solution, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing opportunities abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process.

**Role Overview**

As a **Customer Success Executive**, you will be the primary point of contact for our clients, ensuring a smooth and satisfying customer journey. You’ll be responsible for maintaining strong relationships, resolving queries, and proactively helping clients achieve their global relocation goals. Your role will directly impact client satisfaction, retention, and the overall success of our services.

**Key Responsibilities**
- Serve as the primary liaison between clients and internal teams.
- Onboard new clients and guide them through each step of the relocation and visa process.
- Provide timely updates, address inquiries, and resolve issues to ensure a smooth experience.
- Monitor client progress and proactively offer support or solutions.
- Maintain accurate client records using internal CRM tools.
- Collaborate with the operations, legal, and documentation teams to ensure end-to-end service delivery.
- Gather feedback and relay insights to improve processes and customer satisfaction.

**Key Performance Indicators (KPIs)**
- **Client Satisfaction Score (CSAT)**: Track and improve client experience.
- **Client Retention Rate**: Maintain and improve repeat business and referrals.
- **Average Resolution Time**: Ensure quick and efficient issue handling.
- **Onboarding Success Rate**: Smooth and timely onboarding for new clients.
- **Process Adherence**: Ensure compliance with immigration and internal protocols.

**Eligibility**
- Bachelor's degree in any discipline (preferably in Business, Communications, or related fields).
- 0-1 years of experience in customer support or client-facing roles (immigration, ed-tech, or service industry preferred).
- Strong communication and interpersonal skills.
- Ability to multitask, stay organized, and handle pressure.
- Proficiency in MS Office and CRM tools.
- A proactive and empathetic approach to customer needs.

**Why Join Terratern?**

**Joining TerraTern puts you in a mission-driven organization that is changing lives. Here’s what makes us unique**:

- **Impactful Work**: Assist individuals in achieving their global mobility goals by guiding them through the entire process.
- **Professional Growth**: Learn from our industry experts and access continuous training on the latest immigration trends and policies.
- **Entrepreneurial Culture**: You have authority and ownership in your role. Share ideas, try new solutions, and make a difference.
- **Work-Life Balance**: Hybrid work arrangements that support your well-being.
- **Collaborative Environment**: Be part of an enthusiastic team eager for collaboration and excellence.

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person

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