Application Support Team

3 days ago


Navi Mumbai, India Riverforest Connections Full time

**JOB TITLE**

**Production Support**

**JOB ROLE**
- Effective interaction with internal teams on regular support updates/issues
- Exceptional verbal and written communication skills
- Effective Incident management process knowledge
- Able to manage L1 ticket activities, respond to queries and issues promptly meetings, implementation meetings, transitions calls etc.
- Escalation management experience with client/internally on the issues
- Communicate to leadership on issue/outages impacting business and operations,
- Co-ordinate & communicate with business, operations
- Completely own the issue and resolve and bring it to completion for closure
- Manage the relationship with all stakeholders, manage infrastructure and software on a regular basis during upgrades and patches
- Should work on automating the Software Release, Data Migration and Infrastructure provisioning.

**SKILLS/COMPETENCIES REQUIRED**
- Strong technical and analytical skills.
- Proven ability to function in a self-directed environment.
- Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
- Innovative thinker who is positive, proactive, and readily embraces change.
- Ability to handle clients professionally during all interfaces.

**Skills Required**:
L1;Application Support;Production Support;Incident Management;Business Operations;Escalation Management

**Location**

Navi Mumbai

**Years Of Experience**

Above 1 Years



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