Application Support Team Lead

18 hours ago

mumbai, India Emkay Global Financial Services Ltd Full time

Role Overview:The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.Key Responsibilities:Team Leadership: Lead, mentor, and coach support consultantsIdentify training needs and support career developmentOversee application support for key trading platforms.Incident & Issue Management:Oversee resolution of client-reported issues within SLAsEscalate critical issues and coordinate with development and QA teamsEnsure root cause analysis and permanent solutions are implementedProcess Improvement:Continuously evaluate and enhance support processesIdentify recurring issues and collaborate on preventive measuresPromote best practices in documentation and knowledge sharingReporting & Metrics:Track team performance using KPIs and dashboardsProvide regular status updates to managementEnsure compliance with ITIL and other service standardsRequired Skills & Qualifications:A strong understanding of algorithmic strategies / platform is essential, Knowledge of vendor algo trading platforms, and various API offerings is a plus.Essential 5+ years in customer service or application supportStrong communication and leadership skillsProficiency in Microsoft Office toolsTechnical aptitude to translate issues into actionable insightsExperience managing cross-functional or global teamsUnix/Linux environmentsMonitoring and incident management platforms

  • Application Support Team Lead

    3 weeks ago

    Mumbai, India Emkay Global Financial Services Ltd Full time

    Role Overview:The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.Key Responsibilities:- Team Leadership: Lead, mentor, and...

  • Application Support Team Lead

    3 weeks ago

    Mumbai, India Emkay Global Financial Services Ltd Full time

    Role Overview: The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction. Key Responsibilities: - Team Leadership: Lead, mentor,...

  • Application Support Team Lead

    1 day ago

    Mumbai, India Emkay Global Financial Services Ltd Full time

    Role Overview: The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction. Key Responsibilities: Team Leadership: Lead, mentor, and...

  • Application Support Team Lead

    3 days ago

    Mumbai, India Emkay Global Financial Services Ltd Full time

    Role Overview:The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.Key Responsibilities:Team Leadership: Lead, mentor, and coach...

  • Application Support Team Lead

    3 weeks ago

    Mumbai, India Emkay Global Financial Services Ltd Full time

    Role Overview:The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.Key Responsibilities:Team Leadership: Lead, mentor, and coach...

  • Application Support Team Lead

    7 days ago

    Mumbai, Maharashtra, India Emkay Global Financial Services Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Overview:The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.Key Responsibilities:Team Leadership: Lead, mentor, and coach...

  • Application Support Team Lead

    3 weeks ago

    Mumbai, India Emkay Global Financial Services Ltd Full time

    Role Overview: The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction. Key Responsibilities: Team Leadership: Lead, mentor, and...

  • Application Support Team Lead

    3 weeks ago

    Mumbai, India Emkay Global Financial Services Ltd Full time

    Role Overview: The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction. Key Responsibilities: Team Leadership: Lead, mentor, and...

  • Application Support Team Lead

    3 weeks ago

    Mumbai, India Emkay Global Financial Services Ltd Full time

    Role Overview:The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.Key Responsibilities:Team Leadership: Lead, mentor, and coach...

  • Application Support Team Lead

    3 weeks ago

    Mumbai, India Emkay Global Financial Services Ltd Full time

    Role Overview:The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.Key Responsibilities:Team Leadership: Lead, mentor, and coach...