Application Support L1

1 week ago

Navi Mumbai, India ACL Digital Full time

**Job Profile: Application Support L1**:

- **Only Freshers Can Apply**_
**Preferred Location**:
Central Line:

- Till Kalyan
Harbor Line:

- Till Panvel
Western Line:

- Not preferred as no direct connectivity from Western suburbs to office location.
**Must have personal laptop-Compulsory.**
- Transfer reported issue with immediate to respective bucket based on the type of issue reported for tracking and future reference if not in scope.
- If in scope issue is not resolved, Engineer will assign the ticket to L2 Application support engineer
- coordinate & follow up with L2 teams for escalations
- Engineer will follow-up with users and backend technical teams to get resolve issues on time
- SM ticket queue monitoring and pending tickets and timely take required action
- Upon resolution of the issue, ticket will be resolved with user confirmation
- To supports audit of the tickets to improve quality of the tickets and control on defined KPI’s
- Support for Continuous Service improvement Initiatives.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹169,575.80 - ₹241,821.74 per year

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Rotational shift

**Speak with the employer**
+91 7507172248

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