Application/ production support

1 day ago


Navi Mumbai Mumbai, India E4 Software Services Full time

Job Description - Job Description: - We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. - The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server. - Provide L1/L2 application and production support for trading and brokerage systems. - Handle incident management: logging, triaging, and resolving production issues within SLAs. - Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues - Execute and write SQL queries to investigate application data or perform health checks. - Run basic SQL Server commands to support application diagnostics and job monitoring Required Skills: - Strong experience with ticketing systems (e.g., Jira, ServiceNow). - Proficiency in SQL - ability to write, debug, and execute queries. - Working knowledge of SQL Server command-line operations and scripts. - Understanding of incident and problem management processes (ITIL preferred). - Basic knowledge of broking/trading domain operations and terminology. - Good communication and coordination skills to work with cross-functional teams. - Ability to work in shifts and provide weekend support on a rotation basis.


  • L1- Application

    1 day ago


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