Application Production Support

APPLICATION PRODUCTION SUPPORT (JOB NUMBER: BNP020063)

**About BNP Paribas Group**:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

**About BNP Paribas India Solutions**:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

**About Businessline/Function**:
**Corporate and Institutional Banking** has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects.

CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global and secured environment in order to speed up delivery and time to market. CIB ITO Production manages operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery scope comprising of Global Markets, Global Banking, Client & Employee, ALM&T, Regulatory & Control IT and BP2S.

**Job Title**:
**As per company policy**

**Date**:
18-05-2021

**Department**:
GLOBAL BANKING IT

**Location**:
MUMBAI

**Business Line / Function**:
Regulatory and Control IT

**Reports to**:

- (Direct)_

Nitin SONI

**Grade**:
(if applicable)

NA
- (Functional)_

**Number of Direct Reports**:
NA

**Directorship / Registration**:
NA

**Position Purpose**

**Responsibilities**
- Act as first line of contact for end users to register their queries and concerns and provide Level1 and Level2 functional and technical resolutions.
- Liaise with Level3, Infra or ADM Teams as applicable for quicker resolution of issues/incidents whilst ensuring the timely communications to end users.
- Monitor batches with the help of provided tools and act proactively on failed batches while ensuring that the preventive actions are implemented to avoid the future failures.
- Create and maintain documentation about issue resolutions and process guidelines for easy resolution of future issues.
- Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
- Ensure logging all issues raised by user or intercepted by monitoring tool in the Bank’s ticket management system Service Now.
- Monitor recurrent incidents and perform problem management to ensure permanent fix with the help of IT partners.
- Active participation in Disaster Recovery exercise to validate the resilience of production ecosystem for business.
- Explore opportunities of innovation and automation while in line with all policies
- Ensuring the timely delivery of change in staging and production ecosystem as per the agreed schedule

**Technical & Behavioral Competencies**

**Technical Skills**
- Good knowledge of SVN, JIRA, Wiki (preferably Confluence).
- Strong in concepts of Oracle and MYSQL database
- Knowledge of Unix and Python
- Good in Unix/python scripting.
- Understanding of Scheduling tools like Autosys, Dollar Universe
- Basics of monitoring tools like Geneos.

**Behavioral Skills**
- Ability to provide step-by-step functional and technical help, both written and verbal
- Ability to diagnose and troubleshoot technical and functional issues
- Enthusiastic to work in challenging environment.
- Excellent problem-solving and communication skills
- Ability to Collaborate /Team Work
- Decision Making
- Client focused

**Skills Referential**

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Ability to deliver / Results driven

Client focused

Transversal Skills: (Please select up to 5 skills)

Ability to manage a project

Ability to develop and adapt a process

Ability to se