F2bflow Application Production Support

**Job Description - APAC - F2BFlow AP**

**About BNP Paribas Group**:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

**About BNP Paribas India Solutions**:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

**About Businessline/Function**:
**The core remit of GM IT APS is to support technically and functionally front office to back office systems to ensure to operational users stability.The Application Support teams provide 24/7 support to users/clients located across the Globe (Paris, New York, London, Genève, Milan, Hong-Kong, Tokyo) and the APS themselves are located across several sites (Mumbai, Chennai, Paris, New York etc).**

**Job Title**:
**Production Support Analyst**:
**Date**:
**Department**:
**GM APS F2BFlow**:
**Location**:
**IN/Mumbai/Infinity/Bank**:
**Business Line / Function**:
**CIB Production**:
**Reports to**:
**(Direct)**:
**Team Lead**:
**Grade**:
**(if applicable)**

**NA**

**(Functional)**:
**Number of Direct Reports**:
**NA**

**Directorship / Registration**:
**NA**

**Position Purpose**:
**Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.**

**Out of hours work is regularly required, particularly at weekends. On-call support is also provided by the team.**

**Responsibilities**:
**Direct Responsibilities**:

- **Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.**:

- **Perform activities related to implementation and rollout for upgrades of existing services.**:

- **Provide main coverage in the “Follow The Sun” support model: perform regular checks and handover to other support teams in Singapore and New York.**:

- **Customize production tools (monitoring, batch scheduling, backups etc.)**:

- **Provide feedback and propose solutions to management on performance, capacity**

**Contributing Responsibilities : same as above**:
**Technical & Behavioral Competencies**:

- System administration - Strong knowledge on Linux/Unix systems with ability to tune
- operating systems for optimum performance. Good knowledge on windows
- Strong all-around IT background and proven experience in electronic trading markets on
- similar environments.
- Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring

and support tools.
- Databases - exposure to or skills in SQL Server and Oracle
- ECN connectivity
- Good network and firewall infrastructure understanding.
- Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).
- Ability to analyze network captures
- Knowledge of Capital Markets business and environments is essential
- DEVOPS tools like Ansible, Jenkins, Bitbucket, Teamcity, Artifactory.
- Experience on Tools like Geneos, Dynatrace, Bladelogic, Autosys, CFT, MQ, SFTP.

**Specific Qualifications (if required)**:
**Graduate degree in Engineering, Computer Science.**
- **3-5 years of experience in Application support.**:
**Skills Referential**:
**Behavioural** Skills**: (Please select up to 4 skills)**

**Ability to collaborate / Teamwork**

**Ability to deliver / Results driven**

**Critical thinking**:
**Creativity & Innovation / Problem solving**

**Transversal Skills**: (Please select up to 5 skills)**

**Ability to understand, explain and support change**

**Ability to develop and adapt a process**

**Ability to anticipate business / strategic evolution**

**Ability to manage a project**

**Ability to inspire others & generate people's commitment**

*