Application production support – Cardif Japan

Position Purpose

Application production support BNPP Cardif Japan

The Application Production Support guarantees application production for both technical and functional support. He/she ensures that the service is maintained in operational condition. He/she ensures the smooth running of the processes (batch processing, transfer, etc.) and the proper functioning in the application sense of the term (relevant business data, functional result, correct execution of application workflows, etc.). In a context of accelerating change, he/she manages the various releases within his/her scope. He/she intervenes not only in the event of incidents to restore the service, but also in preventive terms thanks to data analysis and automation, thus improving service quality and the user experience. He/she acts as an expert with the ITOps particularly on production and infrastructure requirements.

Responsibilities

Direct Responsibilities

Providing technical and functional support to users:

Providing technical and functional support to users

Managing incidents within the scope of reporting

Guaranteeing the eradication of problems

Ensuring the proper management of application access by following the recommendations applicable to its scope

Implementing monitoring and supervise the applications technical and functional components:

Implementing the system and parameters used to monitor its scope

Monitoring the smooth implementation of processing according to the production plan

Checking the functional and technical quality of the interfaces / transfers between applications

Monitoring the condition of the applications technical components

Checking the proper running of application backups and restoration

Orchestrating and managing the various releases within his/her scope

Creating and enriching the application document framework. Maintaining operating procedures:

Providing analysis and measuring, analysing and improving the performance of the applications technical and functional components in order to improve the user experience

Realising the technical integration of applications based on existing products and services in order to reduce implementation times

Contributing Responsibilities

Contributing to the processes belonging to the activity, observing the requirements and carrying out the necessary remediation

Contributing to the construction of production dashboards and undertaking the actions defined for improving the service

Contribute to continuous improvement actions

Technical Behavioral Competencies

Primary skillsets (mandatory):

Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience.

Operation Excellence on Redhat, Windows servers

Vulnerability remediation for LINUX servers and Windows servers

Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup

Strong English communication skills.

Secondary skill sets (good to have):

Java middleware / Apache webserver

Container Orchestration and deploying new applications using Dockers, Kubernetes cluster by using deployment, services, statefulset, daemonset etc.

Automation of deployment, customization, upgrades and monitoring through DevOps tools

Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management

Experience working with ServiceNow Ticket Tool

Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

Japanese proficiency would be appreciated.

Proven working Experience with the Technology below:

Script: YAML, Bash, Powershell

Monitoring: Dynatrace

Specific Qualifications (if required)

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Resilience

Organizational skills

Client focused

Transversal Skills:

Ability to develop and adapt a process

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage a project

Ability to inspire others generate people's commitment

Education Level:

Bachelor Degree or equivalent