Patient Counselor

2 days ago

Singanallur Coimbatore Tamil Nadu, India Trinity Health Care Pvt Ltd. Full time

**Key Responsibilities**

**Patient Counselling & Education**
- Conduct detailed counselling sessions with patients regarding cataract procedures and other eye treatments
- Explain treatment options, procedures, risks, and benefits in an easily understandable manner
- Address patient concerns and anxieties regarding upcoming procedures
- Provide emotional support to patients and their families throughout the treatment journey
- Ensure informed consent process is completed thoroughly

**Treatment Guidance & Consultation**
- Assess patient needs and recommend appropriate treatment pathways in consultation with medical team
- Advise patients on various treatment options including:

- Traditional cataract surgery procedures
- Premium intraocular lens (IOL) options and their benefits
- LASIK and other refractive surgery procedures
- Advanced non-invasive treatment alternatives
- Guide patients in making informed decisions about lens selection based on lifestyle and visual needs
- Facilitate referrals to appropriate specialists when required

**Clinical Support & Coordination**
- Support the Centre Head and medical team in treatment planning and patient management
- Collaborate with doctors to ensure seamless patient care delivery
- Maintain detailed patient counselling records and documentation
- Coordinate pre and post-operative counselling sessions
- Assist in patient follow-up and care continuity

**Administrative Duties**
- Prepare and maintain comprehensive patient files and counselling reports
- Schedule and manage counselling appointments efficiently
- Participate in clinical team meetings and case discussions
- Contribute to quality improvement initiatives and patient satisfaction programs

**Educational Background**
- Bachelor's degree in Social Work, Counselling Psychology, Clinical Psychology, or related discipline
- Master's degree or PG Diploma in relevant field advantageous
- Additional certifications in medical counselling or healthcare communication advantageous

**Experience Requirements**
- Minimum 3-5 years of experience in clinical counselling or healthcare setting
- Prior experience in ophthalmology or surgical specialties highly preferred
- Demonstrated experience in patient education and informed consent processes
- Background in medical/clinical counselling with measurable patient outcomes

**Essential Skills & Competencies**
- Excellent communication and interpersonal skills
- Strong empathy and emotional intelligence
- Ability to explain complex medical information in simple terms
- Proficiency in local languages (Tamil) and English
- Knowledge of medical terminology, particularly ophthalmology
- Computer literacy for documentation and record maintenance
- Crisis intervention and stress management capabilities

**Desired Attributes**
- Patient-centred approach with strong ethical foundation
- Ability to work collaboratively in a multidisciplinary team
- Flexibility to adapt to varying patient needs and schedules
- Professional demeanour and maintaining patient confidentiality
- Commitment to continuous learning in eye care advancements
- Strong organizational and time management skills

Pay: ₹21,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Work Location: In person

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