International Customer Support Representative
2 days ago
Work with TOP AUSTRALIAN and US COMPANIES
Location: Thane - ghodbunder
Job Summary:
Early Morning Shift
Key Responsibilities:
- Handle customer inquiries and issues via phone
- Provide timely and effective solutions to customer problems
- Utilize knowledge base and troubleshooting techniques to resolve issues
- Escalate complex issues to senior team members or specialized teams as needed
- Maintain accurate records of customer interactions using CRM software
- Meet or exceed customer satisfaction and performance targets
- Collaborate with internal teams to resolve customer issues and improve processes
- Stay up-to-date with product knowledge and industry developments
*Requirements:*
- Fluency in English (written and spoken)
- Ability to communicate effectively with international customers
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong computer skills and familiarity with CRM software
- Bachelor's degree in any field
*What We Offer:*
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹21,000.00 - ₹34,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Application Question(s):
- what are your monthly salary expectations ?
- What is your English proficiency ?
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Willingness to travel:
- 100% (required)
Work Location: In person
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