International Customer Support Representative

4 days ago

Thane, India ENHANCE PLUS CONSULTANT Full time

Work with TOP AUSTRALIAN and US COMPANIES

Location: Thane - ghodbunder

Job Summary:
Early Morning Shift

Key Responsibilities:

- Handle customer inquiries and issues via phone
- Provide timely and effective solutions to customer problems
- Utilize knowledge base and troubleshooting techniques to resolve issues
- Escalate complex issues to senior team members or specialized teams as needed
- Maintain accurate records of customer interactions using CRM software
- Meet or exceed customer satisfaction and performance targets
- Collaborate with internal teams to resolve customer issues and improve processes
- Stay up-to-date with product knowledge and industry developments

*Requirements:*
- Fluency in English (written and spoken)
- Ability to communicate effectively with international customers
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong computer skills and familiarity with CRM software
- Bachelor's degree in any field

*What We Offer:*
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹37,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- what are your monthly salary expectations ?
- What is your English proficiency ?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Willingness to travel:

- 100% (required)

Work Location: In person

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