Client Support Representative

4 days ago

Thane, India SACARDANDE ENGINEERS PRIVATE LIMITED Full time

**Client Support Representative**

Job Locations Rabale Navi Mumbai

**Category**Sales

**Type. **Full-Time

**Overview**

**Summary**:Sells products and calibration services to business and industrial establishments or individuals over the telephone by performing the duties listed below. Answers and responds to customer inquiries regarding any issue including billing or expediting orders. Meets activity goals and sales objectives

**Responsibilities**

**Major Areas of Responsibility**:may include the following. Other duties may be assigned.
- Builds and maintains customer’s relationships by offering a consultative approach. Uses listening skills to identify customer needs, opportunities, and makes decisions on next steps.
- Cultivates sales call opportunities in order to generate incremental business. Asks probing questions to understand customer requirements and quotes appropriate product and services to meet the customer’s needs.
- Prepares product and calibration quotes and orders.
- Demonstrates ability and proficiency to up-sell and increase average order size (dollar amount).
- Overcomes technical and business objections of prospective customers and assists the sales process to close.
- Estimates date of delivery to customer, based on knowledge of Autocal production levels and vendor delivery schedules. Investigates and resolves customer problems with deliveries.
- Complies with all mandatory call requirements including data hygiene of contact information both in CRM system.
- Pass on lead referrals to outbound and field sales group, and effectively communicate with all necessary parties to further penetrate market share.
- Accurately enters new customer data and other sales data for current customers into computer database.
- Perform contract review with customers.
- Provide exceptional customer service to both internal and external customers.
- Establish and maintain professional telephone etiquette at all times, incoming and outgoing.
- Other duties as directed

**Qualifications**

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be detail oriented

**Education and/or Experience**:

- Associates Degree required; Bachelor’s preferred.
- At least 2 years related sales experience.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,600.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Shift:

- Day shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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