Guest Relations Executive

JLL supports the Whole You, personally and professionally.

Guest Relationship Executive
Work Dynamics

What this job involves

Relevant customer service experience in Retail, Hospitality or Corporate sector. Primarily a soft services position. HK experience in hospitality related field like hotels preferred. Proficiency with Microsoft Word, Excel and PowerPoint. Good command of verbal and written English.

Duties & responsibilitiesSite Operations
Create a comfortable, welcoming and hospitable experience for employees and their guests.
Provide access passes to employees and visitors in accordance with process.
Handle internal & external calls and correspondence.
Conduct regular floor walks to ensure that the required standards are maintained, actioning any requirements promptly.
Anticipate client needs through observation to create memorable experiences.
Identify and respond to workplace risks in accordance with set process.
Complete building/ campus knowledge

Customer Service
Foster a sense of community and create happiness at work for our team, our client and their guests.
Creating a welcoming environment for clients and visitors by providing an authentic, caring and timely service.

Visitor Management
Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS)
Enhance safety and security of our client’s facility by management of visitor movement.
Execute emergency response plan to ensure safety of clients and visitors when necessary.

Experience
Relevant customer service experience in Retail, Hospitality or Corporate sector.
Qualifications in hospitality or business are an advantage.

Task Skills
Proficiency with Microsoft Word, Excel and PowerPoint.
Good command of verbal and written English.

Personal Skills
High level of communication and interpersonal skills.
Ability to meet tight schedules and deliver high quality of work.
Enthusiastic and energetic, representing the face of the organization to clients and their visitors.

A highly skilled professional
You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.
A client service champ
A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.