Us Inbound Process

2 weeks ago

Chennai Tamil Nadu, India ISOFTWAY INNOVATIONS Full time

We are currently seeking experienced professionals for the position of International Voice Process Executive to join our dynamic team.

**Responsibilities**:

- Handle inbound calls professionally, addressing customer inquiries, and complaints, and providing solutions effectively.
- Ensure high-quality customer service and maintain customer satisfaction by resolving issues promptly.
- Collaborate with cross-functional teams to achieve performance targets and deliver exceptional service.
- Maintain accurate records of customer interactions and transactions.
- Stay updated with product knowledge and company policies to provide accurate information to customers.
- Adhere to established processes and procedures to deliver consistent results.

**Requirements**:

- Minimum 1 year of experience in an international voice process role.
- Capable of consistently managing a higher level of professional, yet courteous communication standards (Verbal & Written),
- Strong customer service and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Flexible to work in Night shifts.
- Must be based in Chennai, Tamil Nadu.
- 5 days working with 2 fixed off days.
- Cab facilities will be provided.
- Competitive salary and performance-based incentives

**Salary**: 25k to 65k

Note:

- Need Immediate Joiners Work From Office Only( NO work From Home)
- Minimum Qualification: HSC Passed
- Freshers and experienced [ only 0 to 3 years] are eligible.

If any further Details are needed ,Please contact the below

HR : Sherin : +91 8608727419 / Merlin : +91 8524912881 / Priya : +91 7825974194 / Roshini: +91 6384670523 / Abi: +91 8524871554

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹65,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8072372918

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